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Inbound Customer Service Representative - Mid Shif

at Discover Bank in New Castle, Delaware, United States

Job Description

Discover. A brighter future.

 

First Year Incentive: up to $2K*

 

Work from one of our offices in OH, UT, AZ or DE, or remote from home in one of those same states or IL

 

Once you join the team, you will receive an office set

 

*Great News! You are eligible for a cash bonus! Bonus is paid in the following increments within 30 days of the following milestones:

 

$500 following 60 days employed

 

$500 following 120 days employed

 

$1000 following 365 days employed

 

To receive the bonus, you must be employed with Discover at the time of payment. Bonus payouts are less income tax and deductions.

Job Description

 

- First Year Incentive: up to $2K*

- Work from one of our offices in OH, UT, AZ or DE, or remote from home in one of those same states or IL

- Once you join the team, you will receive an office setup stipend of $250 in your first 30 days and enjoy monthly internet reimbursement of $60

 

*Great News! You are eligible for a cash bonus! Bonus is paid in the following increments within 30 days of the following milestones:

- $500 following 60 days employed

- $500 following 120 days employed

- $1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Bonus payouts are less income tax and deductions.

 

Class Start Date: September or October 2021

Shift Requirements: All shifts are listed in Eastern Standard Time. Shifts are Monday - Friday w/weekends or Tuesday - Saturday

 

9:00 AM - 5:30 PM EST

 

9:30 AM - 6:00 PM EST

 

10:00 AM - 6:30 PM EST

 

10:30 AM - 7:00 PM EST

 

11:00 AM - 7:30 PM EST

 

Starting Wage: $16.00 per hour  (Up to$19.20 per houron weekends with weekend differential.)

 

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

 

These include:

 

Paid time off (at minimum, 20 personal days + 7 holidays per year)

 

Medical/Dental/Vision/Life Insurance

 

Tuition Reimbursement for eligible US based employees

 

401K with company matchand fixed contribution

 

Employee Stock Purchase Plan

 

Full service cafeteria featuring Starbucksand subsidized Mindful options

 

Access to fitness center

 

Opportunities to volunteer in the community

 

Development groups and training

 

On-site Health Clinics

 

Onsite Employee Assistance Program Counselors

 

Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

 

Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

 

What You'll Do

 

Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

 

Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

 

How You'll Do It

 

Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

 

Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests

 

Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

 

Leverages 2 standard screens, verbatim scripts and procedures

 

Builds the Discover Financial brand by providing industry-leading care and innovative solutions

 

Qualifications You'll Need

The Basics

 

Strong verbal communication and problem-solving skills

 

Ability to multi-task, as needed, to get the job done

 

Bonus Points If You Have

 

High School Diploma or GED

 

1+ years of experience in related field

 

A quiet workspace

 

Internet service with a minimum speed of 5mbps

 

Personal smartphone or a tablet

 

What are you waiting for? Apply today!

 

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Job Posting: 845538

Posted On: Sep 17, 2021

Updated On: Sep 21, 2021