Academic Program Manager, College of Arts & Sciences Undergraduate Academic Services

at University of Delaware in Newark, Delaware, United States

Job Description

University of Delaware
Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at

Job No: 496879
Work Type: Staff
Location: Newark
Categories: Academic Administration, Administrative Support, Full Time



The College of Arts and Sciences (CAS) at the University of Delaware is nationally recognized for its exceptional educational experiences and for integrating instruction, research, and public engagement. With 24 academic departments in the arts, humanities, social sciences, and natural sciences, more than 25 centers, programs, and institutes, and featuring outstanding research and teaching facilities, CAS serves over 7,500 students, is supported by approximately 400 staff, and maintains annual operating expenditures of over $121M. The College's 600 faculty members emphasize the enduring value of an arts and sciences education and a deep commitment to excellence in scholarship and all forms of creative and intellectual expression, with sponsored research expenditures totaling more than $38.6M per fiscal year.

The Undergraduate Academic Services (UAS) unit of the CAS Dean's Office is committed to providing advisement and academic services to support the success and retention of all students in the college, and to providing collaborative support to faculty and staff who serve as advisors to undergraduates in the college.

In addition to providing academic advising for all CAS first-year and second-year students, CAS UAS provides new student orientation for over 1,400 new students and graduation review for 2,500 undergraduate students during four annual degree conferral cycles, granting over 1,700 bachelor's degrees annually.

Each Academic Program Manager (APM) in the UAS office, as a member of a team of managers, provides management of student services and coordination of advisement for one-fifth of the CAS student population (approximately 1,350 students), advisement support for students in the entire college, and academic services to support the success and retention of all students in the college. This position serves as a resource for students, staff, and faculty regarding degree requirements, academic planning, curriculum and certification options, and academic policies and procedures.

  • Supervise and conduct yearly performance appraisals for UAS Academic Advisors. Collaborate with Assistant Dean to set goals and objectives for advisor training and outcomes. Design and implement training programs for new professional advisors. Mentor new advisors on an ongoing basis.
  • Provide advisement services to one-fifth of CAS undergraduate students, including those on probation, in dismissal status, and prospective students considering transfer to the College. Interpret policy; explain GPA and academic standing; review transfer credits; and provide guidance on majors, minors, leave of absence, CURC and Educational Affairs petitions, readmission, and other related academic matters.
  • Utilize retention/early alert software, such as the Blue Hen Success platform, for student documentation and to conduct outreach to students at various stages of degree completion to facilitate academic success.
  • Advise students who are in crisis. Handle sensitive information and refer students to appropriate support resources on campus.

    Equal Employment Opportunity/M/F/disability/protected veteran status

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Job Posting: 845427

Posted On: Sep 18, 2021

Updated On: Oct 02, 2021