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Success Manager - Public Sector

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryCustomer Success Group

 

Job Details

The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strongrelationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

 

The ideal Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.

 

Responsibilities:

 

Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals , assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

 

Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds

 

Guide a customer on org strategy, governance and change management best practices based on customer needs

 

Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

 

Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

 

Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

 

Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth

 

Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders

 

Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives

 

When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

 

Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Qualifications & Skills:

 

Experienced professional with 7-10 years relevant industry expertise

 

In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry

 

Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

 

Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections

 

Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired

 

Able to articulate the importance and value of Governance to Business and IT executives

 

Good understanding of enterprise architecture principles strongly preferred

 

Ability to quickly grasp and distinctly explain technological and business concepts

 

Leadership Qualities:

 

PASSION: Passionate about Customer Success

 

THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

 

URGENCY: Ability to move fast and drive business value and results

 

TRUST: Trust the company's core values

 

ADAPTABLE: Excels in high levels of uncertainty and change

 

*LI-Y

 

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 845424

Posted On: Sep 17, 2021

Updated On: Oct 09, 2021