Success Manager - Public Sector

at in Wilmington, Delaware, United States

Job Description

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Job CategoryCustomer Success Group


Job Details

The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strongrelationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.


The ideal Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.




Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals , assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives


Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds


Guide a customer on org strategy, governance and change management best practices based on customer needs


Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap


Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan


Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.


Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth


Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders


Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives


When appropriate, recommend additional Salesforce services and advisory experts needed to drive success


Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Qualifications & Skills:


Experienced professional with 7-10 years relevant industry expertise


In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry


Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers


Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections


Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired


Able to articulate the importance and value of Governance to Business and IT executives


Good understanding of enterprise architecture principles strongly preferred


Ability to quickly grasp and distinctly explain technological and business concepts


Leadership Qualities:


PASSION: Passionate about Customer Success


THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller


URGENCY: Ability to move fast and drive business value and results


TRUST: Trust the company's core values


ADAPTABLE: Excels in high levels of uncertainty and change





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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of... For full info follow application link. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

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Job Posting: 845424

Posted On: Sep 17, 2021

Updated On: Oct 09, 2021