at Christiana Care Health System in Newark, Delaware, United States
Operations Coordinator with ChristianaCare
Provide overall coordination of scheduling operations for the Christiana Care Hospitalist Partners practice at all locations. Plays a lead role with collecting, analyzing, and interpreting data, and assists with team projects that streamline current and new processes for the department.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Construction and oversight of physician, advanced practice provider, Consulting Internist and Medicine/Pediatrics on call schedules for all locations (this includes all services at Christiana Hospital, Wilmington Hospital and two CCHP discharge clinics).
Responsible for updating any changes on the schedule through scheduling software.
Responsible for updating any changes made on the schedule through the paging/text system Vocera.
Responsible for daily distribution of patient lists at both Christiana Hospital/Wilmington Hospital for all providers/services. This includes reconciling esignout/Powerchart lists for all services, moving patients from lists in both esignout/Powerchart that have been discharged or transferred, and sending out the updated lists to all Nurse Managers by 7:30am each morning.
Administrative lead/support for all projects/committees related to scheduling/service structure change.
Interviews and assesses prospective non-clinical staff candidates.
Plays a lead role with the onboarding process and orientation for our new physicians/advanced practice providers.
Generates and reviews all data related to CCHP through Soarian, UHC, etc.with Practice Managers, Administrative Director and Medical Director.
Plays a lead role with data management, analysis, interpretation and reporting related to CCHP.
Data entry and report generation using Microsoft Excel and Access databases.
Captures and manipulates data in MS Excel, Word, Access, and Powerpoint and create customized reports.
Analyzes and organizes data related to projects and pilots for CCHP (i.e. Patient Satisfaction project on 5D, flow initiatives, etc.)
Responsible for collecting all data related to studies/projects that are not electronic.
Develops, implements and monitors projects designed to improve group efficiency, communication, provider satisfaction, patient satisfaction and/or financial success.
Assist with all data related tasks for projects.
Assists in the development, implementation, and monitoring of group QI/PI projects.
Basic data support to help analyze and frame opportunities and improvement.
Pager triage as needed/backup
Maintain CCHP SharePoint site and update documents as needed.
Facilitates meetings and manages projects across the system as needed.
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with Christiana Care staff, patients, community providers and general public
DIRECTION/SUPERVISION OF OTHERS:
CCHP Administrative Director
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent (bachelor's degree preferred)
Five years of work experience in administrative or coordinator positions showing job duties of increased responsibility and/or complexity
Minimum of two years' work experience in healthcare, preferably in an acute care setting
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to maintaining confidentiality
Knowledge of proper telephone etiquette
Knowledge of hospital standards, policies and procedures
Excellent verbal and written communication skills
Ability to plan, organize and complete various tasks simultaneously
Ability to manipulate data in MS Excel, Word, Access, and Powerpoint.
Demonstrated ability to learn quickly
Ability to effectively interact with customers and handle customer concerns
Ability to manage stress and stay calm under pressure
Respect for patient privacy and confidentiality
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety... For full info follow application link.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.