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Customer Advocate

at Logisticare in Dover, Delaware, United States

Job Description

Customer Advocate

21-6536

 

 

POSITION SUMMARY

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities.

ESSENTIAL FUNCTIONS

Schedule route and dispatch trips to all manner of providers

Assist in coordination of mass transportation when needed

Administer trips for volunteer/ independent drivers and mileage reimbursement program

Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs

Works closely with transportation providers and health care facilities to resolve problems

Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand

Responsible for daily communication with transportation providers

Ensures accurate trip data input

Other duties as assigned.

POSITION QUALIFICATIONS

EDUCATION & EXPERIENCE

High School Graduate or General Education Degree (GED)

At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred

1 to 2 years of routing, scheduling and/or dispatch experience preferred

Prior in-bound call center experience preferred

Knowledge of transit system a plus

Knowledge of Medicaid guidelines and covered services plus

Excellent customer service & phone skills

Proficient with Microsoft Word, Excel, and Outlook

SKILLS

Ability to work independently or within a team

Must be able to handle heavy phone volume when tasked to assist

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post --Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $14.33/hour

ModivCare is an Equal Opportunity Employer.

 

Full-time

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Job Posting: 845030

Posted On: Sep 16, 2021

Updated On: Oct 16, 2021