at Christiana Care Health System in Newark, Delaware, United States

Job Description

Christiana Care Health System, with locations in Wilmington and Newark, DE, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our two hospitals (Christiana Hospital and Wilmington Hospital) and are committed to providing the best patient care in the region.


The Christiana Imaging Team is seeking a Part Time, 20 hours a week working 12pm to 4p, Scheduler to join their call center environment and perform scheduling functions for multiple sites and multiple modalities. Interact with patient and/or physician office to facilitate scheduling. Obtains accurate patient demographic, financial, and insurance information in preparation for all third party payers. The successful candidate will work Monday-Friday day shift; no weekends or holidays required.


The successful candidate will be responsible for:

Manages the daily influx of phone calls from patients, physician's offices, and other providers and insures the proper and timely routing and resolution of each matter.

Controls work flow related to demand and handle urgent/emergent requests.

Completes needed tasks in the online and fax-to-fax order worklists to insure timely scheduling of the patients requesting an appointment via alternative methods (Online request or fax from the Physician's office).

Schedules routine and complex imaging procedures.

Educates the patient with all pre-procedure preparation instructions for each imaging modality.

Provides accurate directions to any of the nine (9) satellite imaging services offices and both hospitals.

Maintains a working knowledge of capabilities of each Imaging Services modality and facility in order to properly schedule patient with respect to their physical condition and medical needs.



High School graduate.

Minimum of 1-2 years related medical office experience with knowledge of computer scheduling for multiple providers.

An equivalent combination of education and experience may be substituted.


Christiana Care offers:

Full Medical, Dental, Vision and other insurance benefits

403 (b) with an employer match

Generous Paid Time Off



EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.


Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 844991

Posted On: Sep 16, 2021

Updated On: Sep 25, 2021