Service Center Program Manager

at ALOFT AeroArchitects in Georgetown, Delaware, United States

Job Description


The Service Center Program Manager (SCPM) has overall responsibility for their assigned projects.  The SCPM is the primary customer interface and focal point for managing inspection and maintenance programs; they are accountable for Company compliance to the Statement of Work (SOW) and insuring both the customer and the Company adhere to the contractual requirements. The SCPM monitors and manages the schedule, budget, labor, overtime, and material costs.


  • Develop, manage, and ensure execution of strategic goals; continually and actively seek opportunities to drive continuous improvement and business excellence. 
  • Act as Contract and Sales interface for duration of program.
  • Assist in developing modification specifications; provide fact-based input during bids and proposals.
  • Develop initial top-level schedule.
  • Determine, communicate, and satisfy customer needs.
  • Chair program kick-off meeting by provide program SOW; provide / manage customer expectations / culture; distribute initial program schedule; define program team requirements
  • Act as primary customer point of contact; point of contact for SOW additions and deletions.
  • Responsible for managing contract change orders.
  • Provide direct interface with customer and all operations and support departments.

Jointly with Production Manager(s) and Project Engineer(s) coordinate all departments for:   Scheduling/schedule adherence; Cost and budget control (budget enforcement); SOW compliance, additions, and revisions (over and above); Day to day contract administration.

  • Coordinate between all departments to foresee and forestall potential problems with customers.
  • Coordinate with and prioritize Production Manager(s) duties.
  • Coordinate and communicate pertinent aircraft issues to all program participants.
  • Attend weekly manpower meetings to reaffirm program manpower requirements.
  • Chair program status meetings.
  • Chair lessons learned meeting after completion of program - identify strengths and weaknesses.
  • Coordinate and determine company improvements in policies and procedures based on program lessons learned.
  • Provide weekly status reports to customer(s) and Senior Management.
  • Provide bi-weekly program review including schedule compliance, budget, estimate to complete (ETC), projections, and labor / material expenditures.
  • Insure outside subcontractors are in compliance with specifications and statement of work.
  • Coordinate with Certification staff to insure all FAA and foreign regulatory requirements are met and are communicated to the customer.
  • Complete initial / recurrent training requirements in a timely manner.
  • Other duties may be assigned.


  • Overall program oversight and that of assigned team members.


The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. 


  • Read, write, and understand the English language. 
  • Ability to read, write, analyze, and interpret technical procedures and manuals.  


  • Project Management Professional Certification (PMP) strongly preferred. 
  • Aircraft & Powerplant License strongly preferred. 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Exerting/lifting up to 25 lbs. occasionally and/or 15 lbs. frequently.
  • Prolonged sitting; frequent and regular use of hands to operate keyboard and mouse.
  • Ability to climb ladders and aircraft maintenance stands.  


Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extend periods.


The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

  • Standard office environment. 
  • Exposure to noise, smells, dust and fumes typically associated in a manufacturing or aviation environment.
  • Close proximity to several industrial hazards including electrical, mechanical and chemical.
  • Occasional work at heights upwards to 60 feet.  


All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other Company team members. 

 This job description in no way states or implies that these are the only duties to be performed by this employee.   The individual employed in this position will be required to follow any other instructions and to perform any other duties requested by Management.

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Job Posting: 844970

Posted On: Sep 16, 2021

Updated On: Sep 16, 2021