Senior Learning Operations Analyst

at Discover Bank in New Castle, Delaware, United States

Job Description

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.


Come build your future, while being the reason millions of people find a brighter financial future with Discover.


Job Description


Responsible for the design and management of multiple onboarding training programs and the content within them.Collaborates with business partners to ensure the onboarding programs align with the strategic department metrics and performance goals.Programs and content are designed and managed by conducting a needs analysis, establishing program goals, and mapping programs goals to skill-based competencies.Responsible for managing initial program implementation and maintaining program accuracy by delivering on established communication processes and maintaining relationships with both internal and external business partners.


*Engages with business partners to promote the onboarding training programs, solicits their input, and maintains open communication channels specifically regarding the status oftheprograms.

*Manages the development and ongoing maintenance of multiple performance-basedonboarding training programs,including competency and curriculum mapping,and oversight of content design and assessment development.

*Assesses the impact of changes to the onboarding programs. Mitigates risk by managing the programs and content through the maintenance process,using internal Project Management processes and systems.

*Collaborates with curriculadesigners and training strategist on new training initiatives. Provides context to designers as a subject matter expert based on knowledge of business, job roles, and programs.

*Conducts needs analysisusing learning models that drive business performance.Minimum Qualifications

At a minimum, here's what we need from you:

*Bachelor's Degree in Business Administration, Training and Development, Organizational Management, Instructional Design

*2+ years ofexperience inTraining and Development, Instructional Design, Project Management, Content Development, Content Design

*In lieu of a degree,4+ years ofexperience inContent Management, Project Management, Content Development, Training and Development


Preferred Qualifications

If we had our say, we'd also look for:

*Excellent communication skills, both verbally and written

*Excellent time management and organization skills and ability to handle multiple projects and tasks simultaneously

*Broad background or experience in multiple lines of business and/or process functions

*Ability to interact with varying levels of leadership




What are you waiting for? Apply today!


The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Job Posting: 844912

Posted On: Sep 16, 2021

Updated On: Sep 30, 2021