VP Compliance Business Control Officer

at Citigroup in Wilmington, Delaware, United States

Job Description

The In-Business Control team provides a central hub for key business analysis, with the goal of demonstrating governance and oversight within Branded Cards. This role will support Branded Cards Pricing and Statements related to controls. The goal of the In-Business Control Team is to reinforce the control environment across the Branded Cards teams by driving effective control monitoring and reporting processes. More specifically, to:

• Cultivate and support a sustainable and repeatable control environment by continuing to improve identified opportunities with focus on automation;

• Identify and immediately escalate control gaps; ensure findings are applied consistently across all Branded Cards functions;

• Drive issues management to ensure consistency across preventative controls and sharing of information across Business Partners; and

• Manage the control model, ensuring review of all “new” initiatives in the appropriate governance forums.

The In-Business Control Officer is a strategic professional who has a good understanding of the Pricing industry. Excellent communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


+ Manage, create, define, enhance and execute controls through the Managers Control Assessment (MCA) demonstrate oversight within the 1st line of defense.

+ Support Issues Management process, work with business teams to ensure self-identified issues meet IBAM (Issues Being Addressed by Management) criteria. Where needed create and implement controls and monitoring. Ensure business is on track to provide evidence of sustainability to align with milestone due dates.

+ Support all governance routines, including planning and preparation sessions with business, consulting on Control guidelines and presentation documentation, and remediation on plan design. Support communications with Legal and Compliance, including regulatory and policy updates that may affect businesses.

+ Support 2nd and 3rd lines of defense planning/prep sessions, remediation plans, and formal responses.

+ Contributes to the development, maintenance and implementation of standards and strategies to strengthen and enhance the control environment

+ Has the ability to operate with a limited level of direct supervision.

+ Execute with excellence and can exercise independence of judgement and autonomy.

+ Acts as SME to senior stakeholders and /or other team members.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 6+ years Credit Cards experience in financial services with a demonstrated understanding of the control framework

+ Management /Leadership experience

+ Balanced blend of analytical skills, problem solving, reporting and communication skills

+ Advanced organizational skills including attention to detail, multi-tasking and following up

+ Strong judgment and critical thinking skills

+ Excellent writing and presentation skills

+ Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business

+ Self-motivated with a passion for establishing and maintaining a culture of control within the business.

+ Experience working collaboratively across various areas of the organization and presenting to senior management

+ Pragmatic problem -solver, forward thinker with independent thought


+ Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group:

Compliance and Control

Job Family:

Business Control

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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Job Posting: JC192471821

Posted On: Sep 16, 2021

Updated On: Oct 15, 2021