Recruitment Manager - Volume Recruitment

at American Express in Dover, Delaware, United States

Job Description


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Colleague Experience Group (CEG), formerly known as Human Resources, seeks to provide a great colleague experience every day. The Global Talent Acquisition function is going through a strategic recruitment transformation, deploying robotics & process automation tools and modernizing recruitment infrastructure to focus on talent priorities and improve end-to-end process experience.

Global Talent Acquisition is looking for a Recruitment Manager to join our team and lead specialist and class hiring for the Operations function. This position will utilize your previous experience in leadership and recruiting to directly lead a professional recruitment team and empower them to elevate results to the next level. Being close to the marketplace through benchmarking and networking, you will analyze both recruitment and business trends allowing you to make recommendations on staffing processes, building talent pipelines and sourcing prospects that result in finding and engaging top talent. You will build strong partnerships with business leaders and provide a proactive approach recruiting in key areas of our business by driving top diverse talent into hires.

Does this sound like you? Apply today!


+ Manage full range of business services that span day to day recruitment activities to participation in longer range strategic initiatives, such as organizational change, department staff planning and process improvement

+ Develop scalable recruitment strategies for high volume/class hiring that align to annual business goals or specific critical initiatives

+ Own business leader relationships to ensure a positive candidate and hiring leader experience

+ Manage stakeholder relationships, drive the recruitment processes including talent branding, sourcing strategies, selection process, candidate experience, data management etc.

+ Lead a team of recruiters/sourcers and provide direction on strategies and methodologies

+ Understand hiring leaders’ needs and ensure the team is efficiently presenting high quality diverse talent slates and deliver value by creating the right solutions

+ Create proactive talent pipeline for critical upcoming positions

+ Keep abreast of strategic objectives; create measurable recruitment strategies as need arises

+ Analyze team performance to identify trends (i.e. survey results, results of strategies, etc.)

+ Ensure ATS information is up to date and aligned with regional regulations

+ Act as a recruiting SME to prioritize both local and global needs

+ Develop and drive extraordinary recruitment brand, marketing and social media strategy for the region in partnership with in-house functional specialists

+ Collaborate with the business to help ensure real-time communication on recruiting activity, as well as any challenges or issues needing attention


+ A minimum of six years of functional recruiting experience , with at the least three years leading a team; preferably in a fast-paced global recruitment environment

+ Experience from high volume recruitment/class hiring

+ Bachelor’s degree from an accredited college/university or equivalent work experience

+ Demonstrated track record of success in developing and implementing successful and creative recruitment strategies

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

+ Experience in new world recruitment tools, technologies, and platforms to improve process efficiencies

+ Outstanding assessment and interviewing skills with strong command of assessment and selection methodologies, instruments, and processes

+ In-depth knowledge of the recruiting landscape with ability to produce external trends, market intelligence and industry insights

+ Established experience in leading large teams to ensure successful recruitment results for end to end recruiting activities

+ Demonstrated ability to listen, understand, convey, and relate ideas, concepts and issues clearly and confidently through all channels while having an awareness of environmental cues

+ Ability to build and sustain trust while leveraging partnerships at all levels

+ Ability to give presentations to clients ranging in group size of one to fifteen

Additional Details:

+ Location: Virtual or Sunrise, FL

Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Human Resources

Primary Location: United States

Schedule Full-time

Req ID: 21022630

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Job Posting: JC192447463

Posted On: Sep 16, 2021

Updated On: Oct 09, 2021