Manager, Content Strategy (Remote)

at ICF in Dover, Delaware, United States

Job Description

We’re looking for a Content Strategy Manager to join our team at ICF.

You’re a high-energy, creative, strategic thinker who is passionate about digital technology. And you’re ready to tackle some of society’s greatest challenges. Do you want the opportunity to work on meaningful projects? If so, you’re going to love this job. Our clients are come from a wide variety of sectors including public health, energy, commerce, and national security – anywhere we can help improve people’s experiences with federal digital services.

Our Experience Team is seeking a manager who is used to advocating for strategic approaches and tailoring solutions to meet client priorities and user needs. We’re looking for someone who’s seen their share of website redesigns from kickoff-to-launch and knows how to address common challenges in User Experience (UX) and Information Architecture (IA) as well as Content Strategy. And we’re seeking out someone who has experience pulling together and leading multidisciplinary teams.

This position requires strong written and verbal communication skills, a high degree of professionalism, independent judgment, organizational skills, the ability to multitask, superb Microsoft Suite application skills, and flexibility as demands and priorities change. This is an exciting role offering excellent opportunities for career growth and the chance to work in a dynamic and collaborative organization.

This role is currently remote. After COVID, you’ll have the opportunity to choose whether you’d like to remain remote, work out of an ICF office, or select a hybrid option.

What You’ll Be Doing

+ Leading a group of junior- to mid-level Content Strategists within the ICF Next Government Experience Team

+ Tailoring content strategy approaches for projects that may range from websites to chatbots to text programs

+ Developing workplans and providing guidance on technical approaches for incoming work

+ Conducting intake meetings with project managers and/or clients to gather requirements and understand their unique needs

+ Gaining buy-in from internal and external stakeholders on your recommended approaches

+ Working as part of a multidisciplinary team that includes Content Strategists, UX Designers, Writers, Editors, Developers and more

+ Guiding IA improvement efforts and implementing data-driven, user-centric taxonomy systems

+ Creating or migrating content within various Content Management Systems including working within stage and production environments

+ Developing written reports and plans

+ Leading internal and client presentations

Basic Qualifications

+ Bachelor’s Degree

+ Excellent Microsoft Office skills

+ 5+ years’ experience in Content Strategy

+ Ability to create documentation and plans (e.g., inventories, audits, migration plans, governance, and specifications)

+ Implement data-driven approaches to improving content and IA

+ 2+ years’ experience as a manager, team lead, or comparable role

+ Knowledge of best practices for writing for the web

Professional Skills/Experience

+ Experience serving as a trusted advisor for a team by advocating for user-centered best practices while remaining responsive to the client’s needs and priorities

+ Strong consultation skills

+ Team building skills such as experience as a task lead, manager, or team lead

+ Ability to split work between teammates according to a project plan to ensure deadlines and milestone dates are met

+ Proactive communication skills that include being able to identify potential risks and propose mitigation solutions

+ Strong oral and written communication skills

+ Detail-oriented with the ability to multi-task

+ Customer service focused with the drive to solve tough problems

+ Team player with the ability to work in a fast-paced environment

+ Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

+ Preferred Qualifications

+ Experience in Public Health or other federal civilian agency work

+ Strong understanding of User Experience best practices and when to apply them

+ Experience facilitating client-facing activities such as workshops, listening sessions, stakeholder interviews, and card sorts

+ Experience with the US Web Design System (USWDS) or pattern libraries

+ Experience with web analytics, especially Google Analytics, Search Console, and Data Studio

+ Familiarity with compliance requirements for the 21st Century Integrated Digital Experience Act (IDEA) and Section 508 of the Rehabilitation Act of 1973

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC192433691

Posted On: Sep 16, 2021

Updated On: Oct 17, 2021