Deviation and Compliance Support Service Manager (IT Life Sc

at Merck in Dover, Delaware, United States

Job Description

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Information Technology Risk Management and Security Governance Risk and Compliance (ITRMS GRC) is an essential component of the current IT enterprise that provides support to the Pharmaceutical Research, Supply Chain and Marketing organizations.? As part of the IT Product Lifecycle.

Support Services organization, this position will focus on the IT Deviation management service, enabling the end-to-end process to address compliance non-conformance from company IT controls, policy, procedures, standards and baselines.

The Service Manager - IT Deviation Management Support IT will be responsible for managing the Global IT Deviation process and service. This role reports to the Director, IT Product Lifecycle Support Services Line Lead.


+ Oversees the intake and execution oftheIT Deviation Management processes across our company’s operations globallyand regionally (USA).

+ Continuously monitor the status and performance of assigned service area

+ Manages service demand, delivery, and resources within assigned service area

+ Oversees and coordinates work of the service area with business stakeholders and/or staff supporting the compliance investigations or incidents.

+ Works with Service Line Lead to identify opportunities for improvement within assigned service area

+ Acts as a point of risk and issue escalation for resources within the service area

+ Performs and/or facilitates the work of the service area

+ IT Compliance Subject Matter Expert on IT Controls, Policies,Proceduresand related Regulations.

Desired Education Level:

+ A Bachelor’s Degree is required. Concentration in Engineering, Sciences, InformationSystemsor related field preferred.

Required Skills & Experience:

+ 8+ years working in IT Risk Management, Quality or Compliance in Life Sciences

+ Previous experience managing a team

+ Ability to work with cross functional teams within IT and other business units

+ IT Risk and Compliance Management

+ Understanding and ability to perform services of the service line.

+ Strong analytical and organizational skills

+ Detailed knowledge of company IT governance framework

+ Broad-based knowledge of technology solutions (e.g. digital)

+ Practical (in application of current governance controls)

+ Consultative

+ Assertive

+ Experience in management of a service

Preferred Experience and Skills :

+ Experience working in a consulting or client facing role is a plus

+ Experience working in Agile ways of working is a plus


Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:

Remote Work


Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID: R130972

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Job Posting: JC192470576

Posted On: Sep 16, 2021

Updated On: Oct 06, 2021