at Sartorius North America in Wilmington, Delaware, United States
We are currently seeking a Technical Support Engineer for our North America (NA) Service organization based at Newark, DE facility.
What you will accomplish together with us
Perform post-sales telephone and on-site technical support for the NA Service organization
Assist in handling installations, upgrades, testing, and maintenance on new or complex equipment
Provide guidance to the Field Service staff on the function, usage, operation, and repair of products
Maintain a high level of product knowledge. Serve as a liaison between the US organization and various manufacturing sites
Convey feedback to QA and the engineering staff
Attend product service training and act as the North America trainer for the Bioprocess Service Team
Route application questions from customers and sales reps to the appropriate Applications team
Take ownership of technical issues, and work with our Development group to resolve advanced issues when necessary.
Resolve escalated field issues without the need for management intervention.
Document troubleshooting and problem resolution steps.
Provide technical training as required.
What will convince us
Minimum of 5 years of Field Service experience; Biopharmaceutical industry experience preferred
BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training
Up to 50% travel is required to support Field Service Initiatives
Excellent verbal and written communication skills
Excellent troubleshooting ability
Proficiency with MS Office software
Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP
Able to prioritize workload and customer demands
Strong team player who works well with others
Identification with our core values: Sustainability, Openness, Enjoyment
What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
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We look forward to receiving your application.
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at firstname.lastname@example.org
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insightsinto our world of work can be found
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.