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Technical Support Engineer

at Sartorius North America in Wilmington, Delaware, United States

Job Description

We are currently seeking a Technical Support Engineer for our North America (NA) Service organization based at Newark, DE facility.

 

What you will accomplish together with us

 

Perform post-sales telephone and on-site technical support for the NA Service organization

 

Assist in handling installations, upgrades, testing, and maintenance on new or complex equipment

 

Provide guidance to the Field Service staff on the function, usage, operation, and repair of products

 

Maintain a high level of product knowledge. Serve as a liaison between the US organization and various manufacturing sites

 

Convey feedback to QA and the engineering staff

 

Attend product service training and act as the North America trainer for the Bioprocess Service Team

 

Route application questions from customers and sales reps to the appropriate Applications team

 

Take ownership of technical issues, and work with our Development group to resolve advanced issues when necessary.

 

Resolve escalated field issues without the need for management intervention.

 

Document troubleshooting and problem resolution steps.

 

Provide technical training as required.

 

What will convince us

 

Minimum of 5 years of Field Service experience; Biopharmaceutical industry experience preferred

 

BS in an Electrical/Electronic discipline or equivalent combination of industry experience and technical/military training

 

Up to 50% travel is required to support Field Service Initiatives

 

Excellent verbal and written communication skills

 

Excellent troubleshooting ability

 

Proficiency with MS Office software

 

Detailed knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP

 

Able to prioritize workload and customer demands

 

Strong team player who works well with others

 

Identification with our core values: Sustainability, Openness, Enjoyment

 

What we offer

 

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

 

Opportunity for international career development:

a global network offering seminars and training sessions, expert and manager career paths

 

Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

 

Intelligent working environment: working in smart buildings with the latest technology and equipment

 

Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

 

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

 

Please view equal employment opportunity posters provided by OFCCP here.

 

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We look forward to receiving your application.

www.sartorius.com/career

 

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

 

All employment decisions are based on valid job-related requirements.

 

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com

 

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insightsinto our world of work can be found

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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Job Posting: 844582

Posted On: Sep 15, 2021

Updated On: Oct 15, 2021