Risk Policy Senior Manager (JC/RPSM/SM)

at Citibank, N.A. in Wilmington, Delaware, United States

Job Description

Citibank, N.A. seeks a Risk Policy Senior Manager for its Wilmington, Delaware location.


Duties: Utilize SAS, SQL, statistics, and optimization techniques to incorporate disciplined test design and analytical approaches to improving decision making. Responsible for identifying new strategies and efficiencies in collections, hypothesis development, test design, rollout strategies, and oversight of implementation. Analyze and optimize all aspects of the credit cards collections process and loss mitigation lifecycle, including strategy changes and enhancements; test vs. control reads; and collections program effectiveness. Optimize digital and non-digital treatment strategy in support of credit card collections. Develop and refine treatments that drive payment behavior. Develop financial projections and estimates of business impact relating to credit card collections and loss mitigation. Work with peers to implement business strategies and programs, using cross-functional resources as needed. Assess and manage impacts to the business of implemented strategies and programs. Responsible for project management of several large programs. Responsible for specialty queues and reporting, including Cease & Desist and “No Call” accounts, customers with unverified cell phones, as well as skip tracing and sourcing of additional phone numbers. Conduct rigorous statistical test-versus-control analyses to evaluate the effectiveness of new credit strategies. Formulate and solve optimization problems in collections function, taking into account operational savings. Identify key metrics to track all collections channels and enable periodic evaluation of business efficacy. Provide analytical support for collection strategy during regulatory exams, internal audits, compliance and policy review.

Requirements: Requires a Master’s degree, or foreign equivalent, in Business Administration, Statistics, Economics, Mathematics, or related field and three (3) years of experience as a Risk Policy Sr. Manager, Credit Risk Sr. Manager, Credit Management Analyst, Relationship Manager, or related position involving credit card data analytics. Three (3) years of experience must include:  Credit risk policy and strategy including acquisition, account management, and collections; Skip, spinners, cease and desist, unverified cell phone specialty collections; Collection contact strategy with digital and phone channels; Conducting test and control analysis and design collections risk strategy changes and tests; SAS/SQL Programming; Creating JCL jobs using SAS programming language on Mainframe application; Statistical modeling, quantitative decision tree analysis, and data mining & analytics; and  Hadoop big data platform. Qualified applicants submit resumes referencing job code JC/RPSM/SM to Citigroup Recruiting Dept., 3800 Citigroup Center Drive, Tampa, FL 33610. Citigroup is an EOE Employer. Direct applicants only.

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Job Posting: 844521

Posted On: Sep 15, 2021

Updated On: Sep 15, 2021