at Prime Therapeutics in Dover, Delaware, United States
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Employer Acct Exec Sr
The Sr Employer Account Executive serves as the primary relationship manager for multiple large and/or complex employer/administrative services only (ASO) accounts. This position works directly with employer groups to optimize pharmacy spend through Prime’s products and services, and drives the alignment of Health Plan, Employer and Prime’s strategic goals and initiatives.
+ Develop and maintain key relationships with Plan’s account and pharmacy teams, and with corresponding consultants/brokers; maintain an intimate understanding of the industry and assigned account trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans
+ Maintain and drive strategic master account plans to ensure client engagement and satisfaction; drive cross-functional alignment between Prime and the strategic plan of the client, ensuring contract compliance and measurement of key deliverables
+ Establish key internal relationships in order to advocate for client interests and help drive enterprise solutions that meet Prime and client priorities; work with Employer Account Manager to ensure member and client service excellence and satisfaction
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; drive superior client satisfaction and engagement in all client interactions, including the co-development and implementation of the pharmacy master account plan per client
+ Working with the Plan’s account teams, lead the proactive and strategic consultation efforts to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services
+ Educate Employer groups on current topics in the industry, new product developments, and the competitive landscape; provide collateral materials and support when necessary to help facilitate the sales process; assist with client external audits, client presentations, client visits, and health fairs, as needed
+ Manage the end-to-end RFP process for renewing groups, including the development of a contract renewal project plan; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms
+ Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
+ Provide mentorship and support to the broader account executive staff, including communications, training, and development feedback that promotes client satisfaction and customer service excellence
+ Other duties as assigned
+ Bachelor’s degree in business, marketing, finance, healthcare administration or related area of study, or equivalent combination of education and/or work experience; HS diploma or GED is required
+ 8 years of client service experience to include 5 years of sales and/or account management experience in healthcare or pharmacy benefit management industry
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
+ Strong understanding of the healthcare industry with subject matter expertise in one or more areas (pharmacy trend, health plan benefits, etc.)
+ Proven ability to develop, evaluate and communicate selling strategies, presentations and proposals
+ Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
+ Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
+ Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
+ Ability to manage complex information to develop well-reasoned solutions that solve client’s problems
+ Ability to work effectively in a matrixed team environment
+ PBM experience
Minimum Physical Job Requirements
+ Ability to travel up to 50% of the time
+ Ability to work outside standard business hours when needed, which may include nights and weekends as needed
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
+ Reports to a Director, Sr Director or AVP in the Client Engagement department
Potential pay for this position ranges from $89,300.00 – $142,500.00 based on location, experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/en/careers/benefits.html) and click on the “Benefits at a glance” button for more detail.
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions.