at Ameresco Inc. in Wilmington, Delaware, United States
Driven by a high-caliber workforce, Ameresco is a leading clean technology integrator and renewable asset developer, owner and operator. Our comprehensive services include energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions throughout North America and Europe. Our renewable energy assets and customer projects have delivered a cumulative carbon offset equivalent to over 60 million metric tons of carbon dioxide since going public in 2010.
Grounded in ourand guided by ourpractices, we are proud of our engaging workplace with a host ofcompetitive benefits and wellness programs. Our teams work collaboratively to deliver best-in-class solutions with a relentless focus on customer satisfaction. In pursuit of energizing a sustainable world, our people and purpose set Ameresco apart.
Help shape the future of energy by working for an award-winning team, honored to be recognized by agencies including Best and Brightest Companies to Work for in the Nation and Forbes for our company culture, industry leadership, and client projects. Ameresco is fueled by athat embraces diversity, career development opportunities,and -- most importantly - employees driven by doing well by doing good.
Applied Energy Group (AEG), a division of Ameresco, is seeking a Program Processor to join their team. This is a key customer service role and will require strong organizational and communication skills when processing Residential and/or Renewables rebate applications for one or more Electric or Natural Gas Utility programs and customers.
Train and achieve full proficiency on the scope and details of multiple programs supported;
Work independently within established procedures to process rebate applications promptly with accuracy;
Review customer applications on our in-house processing platform or external 3rd party platforms, confirming that the applicant and equipment installed are both eligible according to program documentation and guidelines;
Confirm all required paperwork has been submitted and program rules are complied with;
Contact the applicant or trade ally if information is missing;
Process successful applications through to the recording of a rebate for payment, and possibly printing rebate check runs where applicable;
Field inbound customer phone calls with questions on the status of their applications or questions on the program and requirements;
Track applications processed and/or calls answered/returned using in-house platform and tools;
Manage processing tasks to program manager and manager's satisfaction;
Escalate questions or gaps in processing documentation, or customer satisfaction issues to program manager as encountered;
Begin to build and maintain relationships with clients to maximize productivity and cultivate future opportunities;
When volumes are low, conduct outbound calls to solicit participation in these or other programs; and
Provide feedback to team manager on areas of continuous improvement to processing procedures.
BA/BS in Business or a related field is preferred.
3-5 years of industry experience
Additional Preferred Qualifications:
Strong organizational skills with proven ability to follow through on multiple tasks and priorities.
Strong customer service focus and experience.
Experience with commercially available office products such as MS Office including Word, Excel, and Outlook.
Excellence in both verbal and written communication.
Self-starter and team player with the ability to work in a fast-paced environment.
Sound business ethics, including the protection of proprietary and confidential information.
Superior interpersonal skills including courtesy, professionalism and a cooperative attitude.
AMERESCO challenges the brightest, most talented and creative individuals in the industry by providing an environment that embraces initiative, diversity, and achievement along with comprehensive rewards, including people-oriented insurance, investment, and incentive plans.
Equal Opportunity/Affirmative Action Employer/Women/Minorities/Veteran/Disability