at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R116737
Center 1 (19052), United States of America, McLean, Virginia
Director, Product Management- Small Business Bank
At Capital One, we think big and do big things. When we started just 25 years ago, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology, data, and face-to-face conversations to understand the human problems associated with money and finances.
In Capital One's Small Business Bank group, we are passionate about helping Small Businesses succeed. To further that mission, we're building a new associate servicing product team from the ground up. We're looking for a leader that's equal parts coach, visionary, and problem solver. You'll be responsible for leading a team of Product Managers, co-creating a vision for the future while getting broad stakeholder alignment, and guiding the team to deliver exceptional value while knocking down all the things that slow us down.
We'll begin our journey by going deep on how our customers interact with our banking services, and where possible, identifying areas of tedium and low-value interactions to automate: we want to give businesses time back to build their business! Next, a highly collaborative team of Designers, Developers, Product Managers, and Analysts will iterate their way to learning what works (and more importantly, what doesn't). But keep the fraudsters in mind...you'll have a hand in determining how we leverage data & ML to develop policies and processes that ensure our customers' money is protected.
On any given day in the Bank you'll be:
Empowered. You'll play a major role in identifying our customer's pain points and translating that into the team's vision. You'll lead a team of product managers, working cross-functionally with design and tech, to determine the best approach to help get us there.
Learning constantly. This is a complicated space at the intersection of new technology, shifting regulations, and evolving customer expectations. You'll need to ensure we are always heading in the right direction.
Sharing openly. Our culture is one of transparency. Collaboration across multiple teams is a key to success. You'll need to understand their motivations, influence their roadmap, and learn from their past experiences.
Innovating relentlessly. Push big change by starting small, testing ideas, and learning your way to results. You'll need to be comfortable conducting both large (quantitative in-app test/control reads) and small (qualitative user research session) tests.
Succeeding strategically. Solve the right problem, and have the confidence to stop work on the wrong one. Grow big by identifying atomic value, then refining the path towards success.
Connecting creatively. This is a hard problem to solve, so you'll need to find the best ideas from across the organization. How do you have an open and honest discussion on the path forward, disagree agreeably, and then move forward together.
Here is what you will bring to the table:
Communicator: You can communicate complex, often technical, ideas clearly; your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Curiosity: You ask why, you explore, and you're not afraid to blurt out your crazy idea. Solving complex problems is addictive and you love taking on new ones. You value the diversity in the room.
Do-er: You have a bias toward action, you try things, and you're not afraid to fail and learn. You don't let perfect get in the way of good. You do what needs to get done - "it's not my job" is not in your vocabulary.
Vision: You'll be leading a team of PMs on a multi-year mission to deliver major customer value to Small Businesses as they recover from COVID. You'll need to define a vision for the future and inspire your team to build towards it.
Collaborator: You know the right people to work... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.