Principal Program Manager - Executive Coaching Pro

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R120301


West Creek 2 (12072), United States of America, Richmond, Virginia


Principal Program Manager - Executive Coaching Program


Investing in the development of executive leaders is critical for ensuring that Capital One recruits and retains top talent. Executive Coaching is a highly differentiated service that offers transformational benefits from a development perspective. Tailored to meet the unique needs of each individual and geared toward deepening the ability to think, act, and lead, Executive Coaching offers a private, one-to-one environment for building executive competencies. Our program enables executives to become more self-aware and assists in developing skills, optimizing performance, preparing for future assignments, and more.


The Enterprise Learning & Development team is seeking a high performing associate to push forth our mission to be a highly effective Executive Coaching practice. The role will own several processes and interaction models pertaining to Executive Coaching.


Key responsibilities include:


Educating internal stakeholders, including HR Senior Leadership Team (SLT) members and Human Resource Consultants (HRCs), about the Executive Coaching program and process


Managing the Executive Coaching process from executive nomination through engagement close-out


Conducting 1:1 confidential intake conversations with each nominated executive to understand their development needs and goals for coaching


Facilitating coach matches for the nominated executives and manage back-end initiation of coaching engagements with Coaches and HRCs


Serving as the central Program point-of-contact for the cohort of internal and external Executive Coaches that serve the program and the executive population


Overseeing and owning the third party relationship with external Executive Coaches


Providing customized Executive Coaching reporting to each line of business (LOB) point of contact (known as a Coaching Champion) and discuss strategic recommendations for coaching in their organization


Partnering with other Diversity, Inclusion & Belonging (DIB) and Leadership programs with Executive Coaching requirements/components


Coordinating and hosting Executive Coaching related events (i.e. Annual Coach Summit and Quarterly Coach Updates)


Continuously partner with data and technology teams to improve current coaching data capture approach


Ensuring that we are good cost stewards. Partner with Finance and LOB partners to monitor executive coaching budget and spend


Partner with Enterprise Supplier Management to complete new vendor onboarding and contract renewals as needed


Ensuring engagements, invoices, and tracking of coaching is well managed


Creating and delivering recurring and on-demand reporting to coaching stakeholders


Establishing, refreshing, and communicating enterprise wide coaching guidelines


Constantly seek opportunities for process / program improvement


Partnering with Executive Onboarding and internal Executive Coaches for New Leader Integration coaching


Basic Qualifications:


Bachelor's Degree or military experience


At least 2 years of experience in Human Resources


At least 2 years of Program Management OR at least 2 years of Process Management experience


At last 2 years in client OR customer experience management


Preferred Qualifications:


Bachelor's Degree in Learning and Development, Leadership Coaching OR Human Resources


At least 3 years of experience in Learning and Development OR Human Resources OR Program Management


At least 2 years of leadership development experience


At least 3 years of experience with process design, development, and deployment


Experience in an HR client-facing/ HR Consultant role


Experience in strategy development and execution


Experience interpreting metrics, trends, and ROI


At this time, Capital One will not sponsor a new applicant for employment authorization for this position


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 844068

Posted On: Sep 14, 2021

Updated On: Sep 18, 2021