Retail Risk Manager

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R120126


Center 2 (19050), United States of America, McLean, Virginia


Retail Risk Manager


The Product Experience ("PX") Customer Protection Risk Team focuses on providing the highest level of risk support to the teams engaged in fraud prevention, investigation, customer fraud case resolution, and fraud strategy that allow our customers to bank with confidence and security. PX risk managers work through unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence. This role will be focused on Risk support for our Claims and Disputes area. If you have the passion to Protect our Customers and Protect our Bank, we need you!




Support the claims and disputes space and be willing to align to other areas within Customer Protection, if needed


Advise and consult with self-directed teams to help develop well-designed practices and processes


Establish and maintain positive working relationships with process managers, compliance advisors, legal counsel, auditors, and other risk managers to provide support while balancing risk, business objectives, and business impact.


Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions


Work closely with key business associates and leaders responsible for ensuring compliance with all company, regulatory and legal requirements.


Coordinate activities and follow-up as appropriate with stakeholders in support of Risk remediation


Ability to effectively collaborate across diverse cross-functional teams and coordinate the work of people outside own area of responsibility to deliver results


Strong oral and written communication, presentation, and influencing skills with a high level of attention to detail


Manage multiple tasks independently to meet deadlines


Support second line of defense assurance reviews, internal audits, and regulatory exams


Basic Qualifications


Bachelor's Degree or military experience or at least 4 years of financial services risk management experience


At least 2 years of experience in risk management, product management, financial services, or technology


Preferred Qualifications


4+ years of experience in a risk management, claims and disputes or fraud, or financial services


Quantitative and analytical skills with strong innovation and problem solving and conceptual thinking abilities


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 843900

Posted On: Sep 13, 2021

Updated On: Oct 09, 2021