at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R118805
Center 1 (19052), United States of America, McLean, Virginia
Senior Associate, Product Manager- Small Business Bank
Are you passionate about helping small businesses succeed? Small businesses are acutely suffering during the COVID-19 pandemic; they're facing low sales, changing business models, and higher costs to operate-all leading to a very difficult time. Capital One wants to be their banking partner to help them through this difficult time and catalyze their success on the other side. We're looking for a product manager who brings a passion for helping our customers succeed now and in the future, and wants to join us in building new products to enable their success.
You would be a leader in thinking through how our customers want to effortlessly manage their cash flow-with a particular focus on payments-and deliver features that give them the freedom to focus on what matters: growing their business. We are a highly-collaborative team of design, tech, product, and analysts who are quickly iterating their way to learning what works (and just as importantly, what doesn't). But keep the fraudsters in mind...you'll have a hand in determining how we leverage data (e.g., machine learning) to develop policies and processes that ensure our customers' money is protected.
On any given day in this role, you'll:
Play a major role in identifying our customer's pain points and translating that into the team's vision. You'll lead a cross-functional team (designers, engineers, and analysts) to determine the best approach to help get us there.
Learn constantly. This is a complicated space at the intersection of new technology, shifting regulations, and evolving customer expectations. You'll need to ensure we are always heading in the right direction.
Share openly. Our culture is one of transparency. Collaboration across multiple teams is a key to success. You'll need to influence their roadmap while learning from their past experiences.
Innovate relentlessly. Push big change by starting small, testing ideas, and learning your way to results. You'll need to be comfortable conducting both large (quantitative in-app test/control reads) and small (qualitative user research) tests.
Think strategically. Solve the right problem, and have the confidence to stop work on the wrong one. Grow big by starting small and constantly refine the path towards success.
Connect across teams. This is a hard problem to solve, so you'll need to find the best ideas from across the organization. You'll be a part of open and honest discussions on the path forward.
Here is what we expect from you:
Curious. You ask why, you explore, and you're not afraid to blurt out your crazy idea. Solving complex problems is addictive and you love taking on new ones.
Do-er. You have a bias toward action, you try things, and sometimes you fail. You don't let perfect get in the way of good. You do what needs to get done - "it's not my job" is not in your vocabulary.
Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
Collaborator. You know the right people to work with for each project. You can quickly get alignment with the key stakeholders while pushing forward without delays.
Analytical. You aren't scared of numbers; instead, you believe they help illuminate the truth. You build models over the weekend because they are fun.
Fearless. Big, undefined problems don't frighten you. You're able to dive right in and put structure to them. You can work at a tiny crack until you've broken open the whole nut. You are comfortable in saying no.
Technical. While maybe not a hard-core coder, the developers will think of you as an "honorary member of the guild" because you can speak their language.
Here is what we will bring to the table:
Competitive salary (including a robust 401(k) plan)
Excellent medical and dental insurance (and other... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.