at TA Instruments in New Castle, Delaware, United States
Field Service Engineer
US-DE-New Castle | US
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for aField Service Engineer to support the very successful growth of our businesses across Eastern Region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As FieldService Engineer, you are an ambassador of Waters and will bring to the market Waters' products and services. The candidate will demonstrates a clear grasp of understanding the customers' business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing "customer success". This position brings a great degree of flexibility working in the field.The role will be be travel position where you'd be covering theNortheast regionof the US.
Typical tasks of the position include, but are not limited to
Installation, performance maintenance, troubleshoot and support Waters' TA product suite (Electroforce)
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
The successful candidate will have a combination of knowledge, skills, and experience that would include the following
Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (TA Rheometer, Thermal, or Electroforce)
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software system
Must possess a strong customer focus
Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
Will be traveling to customer sites within the Northeastern part of the US by both air carrier and car (company car included and all travel expenses paid by company) & occasionally working from home office
This person must be centrally located in a residence within the Northeastern part of the US.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations... For full info follow application link.
It is the policy of TA Instruments to recruit, hire, and retain the best-qualified workforce while meeting the Company’s commitment to affirmative action and equal employment opportunity. TA Instruments does not discriminate against any qualified candidate for employment because of race, color, national origin, ancestry, religion, religious creed, age (40 or older), disability (reasonably accommodated by TA Instruments), medical condition, sex, marital status, sexual orientation, gender identity or expression, protected veteran status, pregnancy, genetic information or any other factor prohibited by law.