Manager, Project Management - CX Ops

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R118690


Knolls 4 (12021), United States of America, Glen Allen, Virginia


Manager, Project Management - CX Ops


As a Manager of Project Management in CX Ops, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, both in your team role coordinating the Project Management Office (PMO) and working with key stakeholders across the company to drive individual project outcomes. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.


General Responsibilities:


Leading and designing moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.


Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements


Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.


Leveraging problem solving and influencing skills to ensure project plans deliver on intent


Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery


Building relationships and collaborating with key stakeholders to ensure delivery of commitments


Exhibit outstanding influencing skills to effectively drive project / program efforts


Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.


Display a passion for coaching and developing a team of associates through their leadership style


Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes


Championing and facilitating PMO framework and routines to ensure the project management team at large is exercising appropriate rigor and driving towards well managed outcomes


Basic Qualifications:


High School Diploma, GED, or equivalent certification


At least 4 years of project management or process management experience


Preferred Qualifications:


Bachelor's degree or military experience


At least 5 years of project management or process management experience


At least 2 years of People Management experience


PMP, Lean, Agile or Six Sigma certification


Project Management Office (PMO) experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




Copy Link

Job Posting: 843733

Posted On: Sep 12, 2021

Updated On: Sep 30, 2021