Manager, HR Consultant - Customer Protection

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R119431


West Creek 2 (12072), United States of America, Richmond, Virginia


Manager, HR Consultant - Customer Protection



Capital One seeks a strategic HR partner to senior leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates. This individual must be comfortable working in a matrix environment to lead initiatives and broaden experience, while being agile in deepening business knowledge in vertical functions. Provide strategic HR consulting to the Customer Protection organization that is critical to the success of Retail.


General Responsibilities:


Responsible for providing strategic consulting and workforce planning to client groups within Retail Customer Protection and delivering an HR strategy that is aligned with the business needs and broader Retail Customer Protection organization.


Support the planning and delivery of core HR processes ranging from performance & talent management, leadership development, to change management and organizational design (including spans and layers work).


Monitor and analyze key HR performance indicators including attrition, recruiting statistics, and surveys.


Support senior leaders on key areas such as building an inclusive and diverse team, creating a culture of belonging, and acting as a sounding board for all associates to encourage cross pollination, collaboration, and high performance


Collaborate with HR partners (Compensation, Training, Recruiting, and Communications) to design and deliver on key strategic projects


Handle escalated HR questions/issues regarding benefits, or other HR services


Partner with associate relations specialist on AR escalated issues


Basic Qualifications


Bachelor's degree or military experience


At least 5 years of client facing experience or at least 5 years of consulting experience or a combination


Preferred Qualifications


MBA or Master's Degree


Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification


At least 6+ years of client facing experience or 6+ years of consulting experience or a combination


At least 3+ years of experience in in Human Resources or Human Capital Consulting


At least 1+ year of experience in Organizational Development


At this time, Capital One will not sponsor a new applicant for employment authorization for this position


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 843330

Posted On: Sep 11, 2021

Updated On: Oct 03, 2021