Database support analyst

at Industrial Staffing Services Inc. in Newport, Delaware, United States

Job Description

Job Title: File Maker/Database support analyst

Location: Newport, DE

Travel Required: Yes (Up to 20%, domestic, Woburn MA)




Job Summary:



*** has developed a technology that separates methane from carbon dioxide through an innovative process involving polymer membranes, which are manufactured in the US by its subsidiary Medal in the United States.


These membranes are produced in the facilities of Newport, DE and Woburn, MA.


File Maker 16 is the application being used for supporting the Manufacturing Execution Systems on the shopfloor of these 2 Locations.


A File Maker/Database support analyst is required to support four major objectives :

stabilization of the File Maker 16 recently launched, including debugging and implementation of key features

migration project from File Maker 16 to Version 19

technical assessment of the integration of File Maker with current ERP (Oracle)

technical assessment related to future evolution and integration with Manufacturing Execution System (MES)like Rockwell, and Material Requirements Planning (MRP)


The File Maker/Database support analyst will work closely with the Sr. Manager Production Planning & Warehouse, and will have a range of responsibilities, including feature design and development, end user training, application support, manufacturing process design, opportunities assessment of integration with external databases (e.g. Oracle, Rockwell) and of evolution towards others MES and MRPs.


The work is executed on a mix of on-site (Newport, DE) and offsite. Some travels to Woburn, MA, can be required.


A duration of 6 to 12 months is expected with potential Contract-to-hire depending on profile and experience on supporting evolution towards evolution of future application landscape.




Support the File Maker implementation of the evolutions, related to bugs, customizations, new features, technical/functional changes :


Organize the users feedback related to improvement needed from intake until delivery

Triage requests by level of complexity and gap with current deployed version

Support ***s decisions on prioritization of changes

Follow-up with Vendor on the correct implementation of validated changes

Test and organize/validate users testing (uses-case, expected results, etc)

Ensure no regression as well as no downtime of application or unavailability on others features


Contribute to organize the overall File Maker chain of support for application troubleshooting (from L1 to L3), which includes process and procedures for triage, diagnose, troubleshoot, and escalation related to application issues. On behalf of *** might support the Level 1 & 2 technical support


Support Continuous Improvement around File Maker making sure it serves the Production processes

Identify common issues, root causes and help create proactive solutions. Propose optimizations with objectives to ensure an effective operation of the application

Contribute to optimization of production processes, and automation of procedures. Namely contribute to improvement of : reporting capabilities, xxx, xxxx, xxxx


Support File Maker training effort to the *** super users, with knowledge to be adapted to their different profiles and responsibilities. Complete/update documentation related to Application support, Users Manuals and Guides


Control the good execution of tasks and overall performance of the Vendor currently supporting *** for File Maker Licensing and L2/L3 support (correction of bugs, implementation of requested customizations, etc, )


Review & provide input on proposals from an architectural perspective, including feasibility, technical viability

integration of File Maker with current ERP (Oracle)

evolution and integration with Manufacturing Execution System (MES)like Rockwell, and Material Requirements Planning (MRP)



Education Requirements

Bachelors degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)

General Requirements

3+ years of experience in Application Support File Maker

3+ years experience in Database configuration and administration

5+ years of experience in application support in manufacturing field

Experience with the IT Infrastructure Library... For full info follow application link.


We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

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Job Posting: 843301

Posted On: Sep 11, 2021

Updated On: Oct 12, 2021