Senior Manager, Associate Experience

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R116608


802 Delaware Avenue (18052), United States of America, Wilmington, Delaware


Senior Manager, Associate Experience


Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.


Our Retail Bank Products, Platforms & Data ("PPD") team is a talented organization of 200+ product managers working across our digital platforms to deliver outstanding capabilities to our customers and associates. PPD associates are committed to enhancing the features customers use every day, dramatically improving associate facing tools and investing in bold experiments that tangibly deliver on the brand promise of Banking Reimagined.


We are looking for a talented person to lead our Associate Experience team within PPD. The PPD Associate Experience team is charged with onboarding, developing, and engaging our PPD team, and making PPD a great place to work. This associate would report into PPD's People Strategy team, and partners closely with our Human Resources Consultant, Communications partners, Learning & Development partners, and Recruiting partners.


General Responsibilities:


Build and lead a team charged with developing an empowering, engaging, and inclusive associate experience within PPD.


Co-define intent for dedicated partners in Communications, Learning & Development, and Recruiting.


Serve on the People Strategy leadership team, playing a key role in setting the people agenda for PPD.


Advise and support leadership as they design and execute their associate experience agendas.


Lead key culture initiatives, such as our transition to a hybrid working environment (combination of in-person and virtual).


Partner with our communications team to drive alignment and engagement among our teams, and to elevate our leaders' profile throughout the enterprise. Communicate organizational goals via written communications, all-hands, firesides, and other events.


Collaborate with partner organizations and Chiefs of Staff on culture initiatives, and to influence a consistency in associate experience.


Build a culture of recognition, leveraging formal programs and cultural interventions to help associates feel valued for their contributions.


Develop initiatives to connect associates to leaders and to peers.


Partner with our learning and development teams to invest in associates' growth and advancement.


Engage in enterprise conversations about the future of Capital One's product management job family, such as skills definition or the development of internal leadership programs.


Basic Qualifications:


At least 7 years of project management experience


At least 2 years of people leadership experience


Preferred Qualifications:


10+ years of Project Management experience


Strong project management and organizational skills


Strong written and oral communication skills


Exceptional problem solving and influencing skills


Work experience achieving results


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 842816

Posted On: Sep 10, 2021

Updated On: Sep 30, 2021