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Enterprise Customer Success Manager

at Fiserv in Dover, Delaware, United States

Job Description

Enterprise Customer Success Manager

Team Description

Our Customer Success Team of trusted advisors owns the Bypass relationship with strategic customers in the

sports and entertainment, fast casual dining and café space. We are a collaborative and energetic Customer

Success organization, focused on understanding what businesses need to operate more efficiently.

Job Description

As a Enterprise Customer Success Manager, you will establish, maintain and grow key customer relationships,

while helping solve problems and identify opportunities for account growth. The Enterprise Customer Success

Manager will serve as a thought-leader to the customer’s executive layer, while building, executing and

measuring success of those customer’s POS strategies.

Responsibilities

-Ensure renewal for strategic accounts

-Build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors

-Be a strategic and knowledgeable advisor for customers’ IT, operational and business leadership

-Coordinate with Bypass’ cross-functional teams to scope and grow new opportunities based on client success

stories built from book of business

-Generate opportunities for upsell and reference within key accounts

-Communicate the progress of an account plan internally/externally on a quarterly basis

-Forecast and track customer health, escalate risks and maintain proactive communication

-Travel 10% for customer visits

Qualifications

-4-year degree required

-5+ years of experience in a strategic customer facing role with a demonstrated track record of success

-Outstanding communication skills with everyone from end users to C-level executives

-A strong desire to learn and define cloud-based enterprise POS in a rapidly growing

-Passionate about customer success and making life simpler with technology

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Job Posting: JC192038259

Posted On: Sep 10, 2021

Updated On: Sep 25, 2021