at Avanade Inc. in Dover, Delaware, United States
Customer Relationship Management (CRM) Solution Development, Senior Consultant Do you know what people want and how they can get it? So do we. You know how to use your professional learning and experience to find the best solutions that will transform businesses. About you You’re passionate about software and its potential to unleash the innovation that moves organizations forward. You’re a fast learner, and self-starter, and a creative thinker who understands how to solve business-critical problems for some of the world’s top companies. You’re excited to work with a global technology leader. About the job Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. Working as part of the CRM Solution Development team, you collaborate on and contribute to all project phases, and you have the technical knowhow to design, coordinate and put into practice CRM solutions. In this role, you will: Contribute to all project phases – plan, analyze, design, build and test Be the lynchpin between clients, colleagues, and business partners to ensure high quality and timely resolution of issues Design conceptual architecture and technical CRM solutions Partner with technology and design teams to ensure consistency Understand how to use key performance indicators (KPIs) to create a testing plan to ensure the quality of your projects Collaborate with sales and planning Support continuous improvement to identify potential challenges for your clients, and research non-standard issues Mentor and supervise junior colleagues Travel as needed. Your skills You’re an outstanding communicator who works with your clients to develop and manage action plans, with experience consulting with clients to deliver great results. You have worked with global and offshore teams on implementing and maintaining CRM projects, as well as deploying business systems solutions. You have at least three years of experience in project management, system design or another relevant field and you are likely to have a Bachelor’s degree in business systems or similar. Your technical skills include: Experience with CRM or other business management software, especially Microsoft Dynamics Knowledge of common industry-standard business practices supported by CRM Using Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc Understanding the concepts of relational databases. Avanade requires all new hires to be fully vaccinated against COVID-19 as a condition of employment. Avanade will consider requests for medical or religious accommodation to this vaccination requirement on an individual basis.
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.