Assistant Customer Service Manager

at Food Lion in Millsboro, Delaware, United States

Job Description


Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.

Duties and Responsibilities

  • In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
  • Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
  • Serve as a model for customer service and instills this value in all associates
  • Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
  • Maintain an efficient and productive Front End operation
  • Support the achievement of budgeted financial and operating results for the Front End
  • Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
  • Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
  • Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure compliance with local, state and federal regulations
  • Provide recognition of accomplishments and offer coaching when necessary
  • Train and develop Office Assistants and Cashiers
  • Ensure office functions are completed accurately and on time
  • Communicate all cash variances to the Customer Service Manager
  • Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
  • Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
  • In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
  • Successfully complete Computer Based Training (CBT) and Training Aid courses
  • Perform all other duties and projects as assigned
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Job Posting: 842372

Posted On: Sep 09, 2021

Updated On: Oct 12, 2021