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Field Service Tech I.11799

at Scientific Games International Inc in Dover, Delaware, United States

Job Description

Lottery:

Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.

 

Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.

 

We are looking for employees interested in helping Scientific Games strengthen our position as the world's foremost leader in lottery products and services.

 

Scientific Games:

Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.

 

Position Summary

Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.

 

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time ournumber one priority. Customerfirst focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

 

You would spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused oncreating revenueandkeeping customers selling lottery tickets.

 

We'll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You willenjoyindependenceas well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

 

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

 

Whatyouwouldberesponsiblefor:

Provide an uncommon customer experience using your technical skills

Communicate the value of our services and match products with customer needs

Build and maintain strong, long-lasting customer relationships

Solve your customers' challenges the first time, owning it

Benefits

Competitive salary plus company matched 401K plan

Fast-paced, fun, flexible, and dynamic work environment

Excellent Health, Dental & Vision benefits at no cost to you

Flexible spending accounts

Convenient direct deposit for paychecks

10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover

Company paid Life and Disability Insurance

Paid Training, Education reimbursement and continued education

 

Requirements

 

Performs extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little or no supervision.

Ability to travel to customer sites for repair.

Records service call information, logs and reports data communication problems to management and communicates recommendations on customer's equipment.

Ability to troubleshoot all forms of... For full info follow application link.

 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.

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Job Posting: 842061

Posted On: Sep 08, 2021

Updated On: Oct 03, 2021