Operations & Risk Portfolio Manager

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R119247


Locations: VA - McLean, United States of America, McLean, Virginia


Operations & Risk Portfolio Manager


The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.


We are currently seeking an Operations and Risk Portfolio Manager to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.


As an Operations and Risk Portfolio Manager for Capital One's Experience Design organization, you will apply your process, risk management and analytical skills to build and manage key operational reporting and measurement tools, routines and standards to drive operational and risk maturity within the organization. You will be responsible for developing and deploying best-in-class resources and processes for design associates and leaders within the organization that drive efficiency, promote productivity and enable effective cross-organizational decision-making. You will be responsible for front line risk management practices to identify, measure, monitor, control, and report risks within our risk appetite.


What You'll Do:

You'll be asked to handle a variety of responsibilities, including:


Collaboration & Connection


Building and maintaining strong working relationships by collaborating with local and enterprise-wide risk, human resources, technology and learning and development partners, as well as business teams to uncover customer and business needs


Overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points


Working with partners and teams across various geographies


Driving momentum by creating transparency to the overall operations portfolio


Connecting with design operations and chiefs of staff communities by learning, sharing, and teaching, as well as participating in the internal Community of Practice


Establish consistency of terminology and standardized reporting at TOH and across XD business units in collaboration with key partners


Discovery, Delivery and Support


Assist and drive project and program delivery, including project and process management, reporting, and stakeholder engagement


Own drafting and reviewing materials for senior management, and other governance activities


Identify, standardize and scale operations best practices, specifically with respect to risk management and overall metrics and reporting


Designing, streamlining and automating organization-wide operational processes to simplify and enable associates and leaders to focus on their work


Developing and deploying a communications and education strategy for operational change within Experience Design


Maintaining all operations metrics, reporting, feedback and routines:


Reporting on the portfolio of work, organizational health and satisfaction to stakeholders


Coordinating and facilitating operational activities and events


Lead rollout and tracking of operating standards and talent/performance management activities


Be comfortable working at all levels of zoom, from influencing portfolio strategy to task execution


Lead Audit engagement as point person when Audit Responses arise; Engage appropriate XD leads; 3-day turnaround expectation


Ensure Data Management policies are followed, and controls are monitored


Assist in capturing, maintaining, and analyzing data, interpreting it to ensure consistency and adequate Risk Management adherence


Basic Qualifications


At least 5 years of experience with program or process management


At least 3 years of experience with communications and change management

Preferred... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 841807

Posted On: Sep 07, 2021

Updated On: Oct 03, 2021