at JPMorgan Chase in Wilmington, Delaware, United States
Reporting to the Employee Relations Project Manager, the Employee Relations Quality Analyst will support the global programmatic execution and management of the Quality Management Program: Quality, Performance, Productivity, and Controls throughout the global Employee Engagement, Culture and Conduct (EECC) team. The ideal candidate will partner with the program team to deliver best-in-class quality management.
Role Expectations and Success Factors:
Your success will be measured against the timely execution of initiatives under your leadership. Program interaction will include a range of day-to-day activities. The ability to work across multiple levels, understanding both the details of the program as well as providing critical updates will be imperative. You will be accountable for ensuring a consistent and efficient quality methodology is applied across the program.
Core responsibilities of the position include:
+ Manage learning curve and come up-to-speed quickly on employee relations program and reporting tools (e.g., Code of Conduct violations, AnswerKey case management, Business Objects).
+ Daily review of investigations cases and perform quality assurance to detect exceptions and risks.
+ Review process defects with investigators and communicate best practices that drive quality.
+ Partner with key ER stakeholders in communicating the results for the Quality Program for ER functions.
+ Using your knowledge and technical skills to help develop and deliver robust reporting.
+ Effectively analyzing the data sets related to Quality Assurance to help improve quality of interactions by recognizing trends
+ Proactively identifying and communicating findings and possible solutions to stakeholders
+ Mitigate risks by adhering to key program procedures.
+ Leading/participating in meetings at the operational and project level, providing continuous feedback on project status; offering constructive options to ensure project tracks to plan and on target expectations.
+ Assist with the preparation of senior-level reporting to update executives, steering committees, various risk and control forums, and for the individual work-streams.
+ Conduct and distill analysis to management in simple concepts and terms.
+ Drive accuracy and productivity using standardized reviews and reporting via QA scorecards.
+ Identify trends in employee relations performance and productivity including the development and execution of an improvement plan and/or training plan, in partnership with appropriate functional and support partners.
+ Utilize the QA system to compile and track quality at the team and employee levels.
+ Improve internal controls to meet client, regulatory, and internal process requirements.
+ Conduct first-level review of quality error disputes and exceptions.
+ Support the HR Transformation function with other priorities and projects, if necessary.
+ Bachelor’s degree or 5-7 years of equivalent work experience.
+ HR experience preferred but not required.
+ Ability to manage highly sensitive employee data.
+ Strong leadership and relationship building skills.
+ Motivate and influence others, ranging from junior colleagues to senior stakeholders.
+ Quickly comprehend information from oral and written documentation.
+ Excellent organizational and time management skills.
+ Strong analytical, problem-solving and organizational skills.
+ Proficient with technology; strong skills preferred in MS Office.
+ Excellent verbal and written communication skills.
+ Self-motivated and able to work independently.
+ Results-oriented team player.
+ High standardsthat aredefined by behaviors such as holding peers accountable, operating with a sense of urgency, and integrity.
+ Adapts well to changes in priorities and tasks.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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