at Incyte Corporation in Wilmington, Delaware, United States
Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.
The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.
Job Summary (Primary function)
The Desktop Support Specialist I is responsible for various support and administration of end user technologies. Activities include full life cycle of personal computers, mobile phones, and other end user technologies and software. This includes various client image management, desktop support, project implementation tasks, and server side administration is required for Active Directory account management, anti-virus, spam and spyware/malware monitoring.
Essential Functions of the Job (Key responsibilities)
Responsible for support of desktop, laptop and lab computers and software.
Responsible for client restores and hardware troubleshooting.
Responsible for adhering to ITIL principles and procedural mechanisms including those for Incident, Request, Problem and Change, documentation and Help Desk issue logging updating.
Responsible for administering and implementing various monitoring systems and maintaining alert systems.
Responsible for upgrades, hotfix installation, patch management and client updates.
Experience with process control, technical documentation & compliance procedures.
Responsible for customer engagement and management communications following company and departmental protocols.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Bachelor's degree or equivalent experience.
3-5 years Desktop Support and administration experience.
Experience with various hardware including Lenovo laptops and desktops, as well as various client peripherals from HP, Dell, Cisco, including lab components.
Experience with various operating systems including Windows XP and newer. Some Apple Operating System experience is preferred.
Experience with client productivity applications including MS Office (PowerPoint, Excel, Outlook), Project and Visio, Adobe Acrobat, Internet Explorer, Chrome, Symantec Anti-Virus, and various standard client components including media players, compression tools, remote access programs, etc. Experience with pharmaceutical applications such as ChemDraw, Accord, Diva, DSGene, Prism, SciFinder, and MOE is also preferred.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
Incyte Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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We appreciate, celebrate, and thrive on one another’s differences and strengths and are proud to be an Equal Opportunity Employer. By valuing diversity of backgrounds and perspectives and prohibiting all forms of harassment, we are able to promote a collaborative and innovative work environment in which everybody can contribute to their fullest potential.