Senior ServiceNow Business Analyst - Remote

at ICF in Dover, Delaware, United States

Job Description

We are open to supporting 100% remote work anywhere within the US.

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Senior ServiceNow Business Analyst to join an established ServiceNow implementation team. The Team: This ICF ServiceNow team currently supports a federal client providing Agile delivery with high focus on applying ServiceNow best practices to enable data governance strategy and maximize reuse of common data elements to maintain high data quality. The Work The Senior ServiceNow Business Analyst will be part of an established team supporting a federal client with the implementation of the ServiceNow Human Resources (HR) Management Suite, specifically Safe Workplace capabilities. The Business Analyst will work closely with the client and client stakeholders to map out business requirements and use cases. The Business Analyst will be responsible for leading traditional Agile ceremonies, grooming backlogs for multiple workstreams, and act as the liaison between the client and the agile team. The ServiceNow Business Analyst will serve as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position will be working directly with stakeholders and will require the ability to communicate effectively via phone and web conferencing as many stakeholders work remote. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. Minimum Job Requirements:

+ 5+ years experience as a Business Analyst in a fast-paced application development environment

+ 4+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

+ 2+ years of experience with the ServiceNow Platform

+ 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

+ Experience with the ServiceNow

+ US Citizenship required due to federal contract requirements

+ Must be able to obtain Public Trust clearance.

Desired Skills:

+ Bachelor’s Degree

+ Excellent oral and written communication skills

+ Solid understanding of various software development cycles (e.g., Agile, Waterfall,etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., ServiceNow SDLC.

+ Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

+ Good understanding of basic system technologies as they relate to the project deliverables

+ Ability to maintain project plans, resourcing schedules and forecasted activities

+ Experience with business process mapping and the use of project management software

+ Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

+ Experience thriving in ambiguous software development environments

+ Ability to work well under constantly changing deadlines and priorities

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC191625394

Posted On: Sep 04, 2021

Updated On: Sep 24, 2021