Business Analyst

at ICF in Dover, Delaware, United States

Job Description

ICF is seeking a highly motivated Business Analyst to support citizen-facing digital solutions for a variety of Federal clients. The Business Analyst is responsible for learning business processes and functions to help with the design, configuration, testing, documentation, and user support of digital solutions. This role requires a combination of understanding and capturing the requirements of digital solutions and validating the implementation of those requirements through testing. The Business Analyst has a strong understanding of industry trends and using Agile methodologies for analysis and testing. The candidate will work collaboratively with the team to incorporate testing as part of Continuous Integration and Continuous Deployment (CI/CD) activities. This position requires an awareness of the need for timely communication, the ability to identify potential barriers and strategies, and the ability to synthesize and integrate information.

This role can be remote, however, we would like to hire someone on the east coast who can easily travel to the Washington DC Metro area for meetings approximately 4 times a year.

What you’ll be doing:

+ Support all aspects of the software development cycle including requirements, design, testing, and delivery

+ Work with stakeholders of IT systems to define the system requirements and design approach

+ Develop an understanding of the client processes and procedures and assist with making improvements relative to technology?

+ Work with a team of senior technologists and to deliver solutions for clients

+ Capture and express requirements with a variety of techniques including BDD-style specifications, user stories, workflow diagrams, UML diagrams, user cases and mockups.

+ Perform various types of testing, define test scenarios and test cases, execute tests, and document test results. Perform cross-browser desktop and mobile testing.

+ Participate in and lead sprint meetings and work with the project team to identify risks/impacts on the project.

+ Coordinate and collaborate with subject matter experts, designers, and user experience researchers in an agile environment to move the project forward.

What you must have:

+ Bachelor’s degree in a Business or Data related field or STEM

+ 8 or more years of experience in business analysis for candidates not having a bachelors degree, 5 for those with a bachelors

+ 3 or more years of experience working with Agile.

+ 3 or more years experience working in roles that demonstrate strong analytical skills

+ 3 or more years experience in the development of standard system documentation, testing software, tracking issues and working with developers to ensure that requirements are being met, as well as requirements gathering and facilitation experience

+ 3 or more years experience in the development of standard documentation – requirements specifications, use cases, design specifications, test plans and test scripts and other supporting system documentation

+ 3 or more years working directly with clients demonstrating the ability to understand clients’ business and apply analytical skills to help solve problems they face.

+ Scrum Master certification is a plus.

What we’d like you to have:

+ Prior professional services or federal consulting experience

+ Strong analytical and critical thinking skills with the ability to solve complex problems and easily communicate findings.

+ Advanced understanding of Agile Principles

+ Strong knowledge and application skills of lean Scrum, Kanban

Why you’ll love working here:

+ Generous vacation and retirement plans

+ Comprehensive health benefits

+ Flexible work location

+ Diverse workforce that values equality and inclusion

+ Ongoing training and development opportunities

+ Friendly community with lots of social events

+ Participation in charity initiatives

+ Employee support program

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC191626163

Posted On: Sep 04, 2021

Updated On: Oct 08, 2021