at ICF in Dover, Delaware, United States
Energy Efficiency Sr. Account Manager/Deputy Program ManagerDallas, TX To support our growth, we are currently seeking a Sr. Account Manager/Deputy Program Manager to join our energy efficiency implementation team located in Dallas. Your role will be to help manage a network of subcontractors and increase the number of actively participating commercial customers in the Oncor Small Business Direct Install (SBDI) program to meet energy savings and cost effectiveness goals. This position reports to the SBDI Program Manager. Reporting directly to the Program Manager, this position will also provide back-up program management support. In the Program Manager’s absence, or at their direction, this position will be able to perform program all management duties and oversee program staff to ensure continued high quality program delivery for our client.
This position requires experience with public speaking as well as strong writing, editing, and research skills. The job will require concerted outreach in recruiting and retaining commercial lighting and electrical service providers, as well as training service provider staff and subcontractors on utility energy efficiency programs, sales and customer recruitment techniques. Additionally, you’ll collaborate with the necessary internal and client departments to ensure applications are processed in a timely manner, adhering to customer expectations. You’ll use your finely tuned communication skills to engage in discussions with various teams to assist with customer recruitment, project development, incentive processing, EM&V, and other related processes. Experience managing diverse teams, simultaneously managing multiple projects and programs, identifying and addressing program and client needs, and the ability to successfully work with all levels of client and ICF leadership are required. The selected candidate will be responsible for the following core program responsibilities across the territory:
+ Work as part of the energy efficiency team ensuring that the implementation of energy efficiency projects is successfully executed.
+ Recruit/retain service providers to participate in the program to meet program savings goals
+ Provide technical assistance and guidance on energy efficient technologies and practices to various stakeholders including customers, clients, architects, engineers, contractors, and other trade allies participating in Oncor’s SBDI program. Must be able to effectively communicate to both technical trade allies and non-technical audiences.
+ Manage the program inboxes to ensure prompt responses to participants, clients and service providers
+ Review project documents for technical accuracy, quality control/quality assurance, and completeness to ensure timely payment of incentive checks
+ Assist in managing a distributed team of service providers, ensure program progress to goals, develop and deliver required reports to program team and client on time and as requested.
+ Conduct market ally outreach and training as needed.
+ Help prepare status reports to accurately describe activities in the field and to monitor progress towards program goals through customer participation and the completion of eligible projects.
+ Coordinate with or follow up on program Quality Assurance activities as appropriate.
+ Assist the Program Manager in managing the program team
+ Be able to execute all aspects of the Program and its processes, tools, projects/subprograms, and goals
+ Bachelor’s degree with 3 years of related work experience
+ 2+ years of personnel management experience in a diverse team setting
+ 5+ years of energy efficiency, commercial energy, or other relative experience required
+ 2+ years of MS Office Applications (Word, Outlook, Excel, PowerPoint)
+ Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
Preferred/ Professional Skills:
+ Experience managing service providers or energy projects
+ Knowledge of energy efficiency practices and technologies
+ Excellent verbal, interpersonal and written communication skills
+ Strong analytical, problem-solving and decision-making capabilities
+ Ability to work with all levels of internal staff, as well as outside clients, commercial contractors, architects, industry associations, etc.
+ Ability, expectation and responsibility to work independently with minimum supervision
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF-together for tomorrow.
We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\English\unformattedESQA508c.pdf) .
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ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.