at Citigroup in Wilmington, Delaware, United States
Citi’s US Consumer Business includes Branded Cards, Retail Bank & Mortgage and Citi Retail Services. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, lending, payments and investment advisory services, to individual consumers and small businesses.
To deliver on Citi’s mission, " provide financial services that enable growth and economic progress ", we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.
Citi established its Citi Data Governance Policy and Standard (CDGP) to govern and manage data in compliance with regulatory expectations. It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi. All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.
This position is in the US Consumer Bank, supporting its data governance related functions as outlined in the CDGP and managed by the US Consumer Analytics (USCA) team.
The Data Quality Management Lead will support the development and execution of data quality management for Citi’s US Consumer Businesses of Branded Cards, Retail Bank & Mortgage and Citi Retail Services within the U.S. Consumer Analytics Strategic Data Management Center of Excellence. The U.S. Consumer Analytics function is central to the US Consumer Bank’s mission to be more customer-centric by supporting decision making on multiple levels. The types of problems the Data Quality Management Lead will work on will include: How can we more efficiently implement better data controls? What does the outcome of implementing Citi’s data management policy look like to data consumers/producers? How do we measure and communicate the effectiveness of our data quality efforts?
The ideal candidate will have a proven record of accomplishment in data quality, data management, process reengineering, system strategy/analysis, and technical requirements development. This individual will leverage their knowledge of data governance concepts, data management processes, system data flows, and tools to support the development and enhancements to data quality measurement and reporting across lines of business and play an overarching role. This will include the entire data quality lifecycle from Critical Data Element (CDE) identification to implementation of data quality controls and monitoring.
+ Work closely with business, technology, and governance partners to support the development and implementation of Citi’s data quality standards and policy (development of data and control requirements, process development, process mapping, implementation plans, etc)
+ Strive to become an SME on Citi data quality policies, processes, and platforms and liaison across business, technology, and governance teams
+ Collaborate with the Enterprise and Federated Chief Data Offices, Center of Excellence colleagues, Consumer Business Operations and Risk Controls (CBORC) and Technology to identify and implement processes and technologies that enhance or support data quality and ensure a consistent data strategy across platforms and tools
+ Work with partners to translate business strategy into technology roadmaps, and support implementation and adoption of new data quality tools and platforms both functionally (e.g. analysis, requirements gathering, etc) and technically (e.g. user acceptance testing, configuration, etc)
+ Identify and implement data quality process improvement with a focus on efficiency, quality, and user impact
+ Support creation or enhancement of business process maps, change management documentation and related data quality standard operating procedures
+ Develop team routines to enforce a strong documentation discipline and structure
+ Determine and monitor data quality metrics/KPIs, and identify and implement improvement opportunities
+ Institute processes to monitor and transparently communicate data quality, along with its impact on business outcomes, to key stakeholders across the bank (e.g., metrics, dashboards)
+ Collaborate on the data certification process which will evaluate whether the data is fit for purpose and compliant with enterprise policies and standards
+ Bachelors or Graduate Degree
+ At least 5-8 years’ experience in Risk Management, Decision Management, Finance, Operations and/or Collections, Business Intelligence , Technology, Data/Database Management, Customer Analytics and Reporting, Project Management, Operational Risk
+ Experience includes active role / participation in one or more data related initiatives such as meta data management, data quality (DQ), data profiling, aligning business processes with data, metrics and reporting, data-related issue management and remediation efforts, developing or supporting standards / policies.
+ Functional/domain experience and knowledge of data governance, data quality processes, data management, and data quality measurement
+ Knowledge of data, reporting and analytic functions within a financial services organization.
+ Experience with data management and/or data quality tools and applications (e.g. Collibra, Ab Initio, etc)
+ Project and relationship management experience across managed segments and functional areas
+ Experience either in strategy development, process reengineering, and/or process optimization
Key Collaboration Points
+ Data governance and policy partners in regions and globally
+ Business partners and process owners from North America lines of business (Branded Cards, Retail, Mortgage, and Retail Services)
+ Information Technology and Business Intelligence
+ Operational Risk
+ Controls Team
+ Information Security
Soft Skills Experience
+ Support initiatives within a line of business and across the enterprise
+ Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners and team members.
+ Good presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions.
+ Problem-solving and critical thinking skills to recognize and comprehend complex data governance issues, policies, regulatory requirements and industry information affecting the business environment.
+ Willingness to pitch-in with other team members. Entrepreneurial spirit to identify problems or challenges and solve them.
+ Demonstrated ability to deal with ambiguity and to interface with internal and external resources to define requirements.
+ Self-starter with agility to change course swiftly and work across different priorities at the same time
Job Family Group:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. I