Consumer and Community Banking - Business Manager - Vice Pre

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of customers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Our Firmwide Risk Function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

CCB Risk Modeling is a centralized team working across the CCB businesses to develop and improve risk models. The team develops a range of models using logistic and Machine Learning techniques including: application scores, pricing models, customer strategy (balance transfer, line assignment), collections, CCAR loss forecasting and stress testing, and Fraud models.

In this role you will be responsible for providing business management support, managing staff functions, ensuring compliance with model governance policies and procedures, and maintaining a strong controls environment, reporting to the Head of Strategy and Execution. A balance of leadership, influence and matrixed management skills across functions, and senior leaders within and outside of Risk, are important success factors for this role.

The successful candidate will also excel at presentation, communication and problem solving and must execute the following objectives:

+ Maintain the book of work for an LOB or COE modeling team including managing project and program timelines, working with cross functional teams to support model development and implementation, escalating and resolving issues, and providing executive level status reporting

+ Manage executive summary reporting including business reviews, weekly updates, regulatory, and ad-hoc requests for senior management

+ Accurately manage headcount, expense budget and efficiency targets

+ Ensure compliance with model related policies, procedures, and tools

+ Provide support for model review process and ongoing model performance testing

+ Develop executive management presentations for meetings, town halls and road shows

+ Partner with other support functions to ensure completion of all requirements on behalf of the team (e.g., Learning & Development, HR, Finance, etc.)

+ Create and maintain controls across CCB Risk Modeling including providing support for audits and regulatory reviews

+ Build and maintain relationships with peers inside and outside the organization and to ensure strong collaboration across teams


+ Bachelor’s degree in a relevant discipline; experience in risk, finance and regulatory a plus

+ Knowledge of Consumer Banking products and services

+ Basic understanding of analytics and modeling function

+ Strong end-to-end project management skills from business case development through implementation.

+ Demonstrated excellent analytical, problem resolution and decision-making skills

+ Superior judgment, team building, budgeting and presentation skills

+ Flexibility to work under continual deadline pressure required

+ Strong oral and written communication skills

+ Adaptability to deal with ambiguity associated with working in a fast paced and changing environment

+ Ability to deal with conflict and multiple constituencies and manage multiple simultaneous objectives is imperative

+ Prior experience driving alignment across multiple business units/leads toward a common goal is preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC191498547

Posted On: Sep 03, 2021

Updated On: Sep 20, 2021