Associate Director, U.S. Vaccines Contracting Customer Manag

at Merck in Dover, Delaware, United States

Job Description

Job Description

All prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, in accordance with applicable law.

Our Marketing team is passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will be responsible for managing our largest U.S. vaccine pricing commercial program, Vaccine Brand Choice, which impacts a significant portion of our provider customer segment in addition to the Retail Pharmacy contracts.

Primary Responsibilities:

+ Preparing for and responding to future competitive and company launches, planning and executing the evolution of the VBC contract.

+ Leading strategic and operational work to support innovative retail pharmacy portfolio contract program.

+ Working with sales teams and customers to ensure appropriate compliance with the terms and conditions of our portfolio offers.

+ Creating tactics to support account management and execution activities.

+ Customer managers play a key role in developing commercial strategies aligned with vaccine brand strategies, healthcare market trends, field sales execution priorities and customer capabilities.

+ The Customer Manager role collaborates with Commercial Legal, Brand Marketing, Portfolio Marketing, Global Market Access & Pricing, Customer Contract Management, Information Technology (IT), and Finance to ensure that commercial programs meet our company’s business objectives and requirements.

+ Serves as a subject matter expert and a key source of information concerning national customer segments and commercial strategies relevant to vaccines contracting, and responds to queries regarding sales potential, market trends, customer needs, competitive environment and optimal customer marketing and contracting strategies.

+ Assignment will provide the Incumbent with the opportunity to develop strategic thinking skills through the development of innovative initiatives that support customer and business needs related to vaccine products and help to shape the US commercial landscape.

Education Requirements:

+ Bachelor’s degree Required

+ MBA or other advanced degree preferred

Required Experience and Skills:

+ Minimum 5 years combined field sales, product marketing and/or commercial operations related experience.

+ Demonstrated and effective leadership skills, collaboration skills, negotiation skills, problem solving skills and communication skills.

+ Demonstrated analytical skills, financial modeling experience and business acumen.

Preferred Experience and Skills:

+ Multiple headquarters and field sales positions, resulting in increasing level of responsibility and breadth of experience.

+ Experience in account management and/or marketing positions.

+ Minimum of 2 years of experience in developing, managing or implementing contracts / pricing programs and/or service agreements for vaccines or other buy-and-bill products.

+ Deep understanding of health care market trends impacting providers (e.g. pricing, consolidation, affordability and access, etc.).

+ Understands policy landscape.

+ Strong ability to perform quantitative and qualitative analyses; Demonstrated ability to think strategically, be innovative, and perform comprehensive analyses and monitor performance of targeted market segments, including assessment of market trends, customer needs and competitor positioning

+ Pharmaceutical industry experience

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.



Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired b

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Job Posting: JC191531923

Posted On: Sep 03, 2021

Updated On: Sep 17, 2021