US Private Bank - Client Service Business Manager - VP

at JPMorgan Chase in Newark, Delaware, United States

Job Description

Business Management optimizes business performances by helping to drive key initiatives. We act as trusted advisors and counterweight to Business/Group Heads, and are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and can vary from business to business, in line with the priorities of the different lines of business.

This is a time-pressured and high-profile position which is instrumental in assisting/advising senior management and in coordinating the deployment of the bank’s corporate resources to address strategic and tactical objectives.

A VP in Business Management who supports the US Head of Client Service would be expected to:

+ Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis

+ Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques including PitchPro+. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards

+ Communicate effectively with key business partners to understand projects and drive next steps

+ Story telling capabilities in leading through an intense period of growth and change management

+ Project manage and deliver key work streams and tasks

+ Identify key business risks on the platform and drive resolution of mitigating controls

+ Support audit, regulatory and compliance deliverables; help drive specific action plans and deliverables within control framework

+ Serve as a Client Service SME and delegate/leverage point for the business lead to provide guidance on client escalations and represent the business in key decision-making forums

+ Coordinate team activities and prepare materials for town halls, staff meetings, employee recognition, and strategy working sessions

+ Foster a high level of communication between Client Service and our Market Partners by drafting weekly communications and preparing presentation materials for Regional Business Reviews

+ Establish and participate in working groups to help implement key initiatives and address day-to-day issues, requiring effective partnership with the following groups: Client Service Transformation, Client Service Communications, Marketing, Legal, Compliance, Technology, Operations, Middle Office, Finance, and Human Resources

+ Collect and maintain internal resources and documentation on collaboration sites, like SharePoint


+ Bachelor’s degree in Business, Finance, Economics, or other related area

+ 6+ years of experience in Business Management or COO role

+ Wealth Management or Private Banking sector relevant experience preferable

+ Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence

+ Demonstrated ability in dealing with different stakeholder groups and driving the agenda

+ Excellent communication, organization and project management skills

+ Ability to articulate and demonstrate thoughtful rationale in design decisions

+ Intermediate to advanced level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)

+ Experience in effectively messaging priorities, initiatives and updates to senior management

+ Self-motivated, tenacious and able to work with high degree of independence in an evolving and dynamic business environment

+ Excellent written and oral communication skills

+ Strong time management and prioritization skills

+ Excellent interpersonal skills with the ability to successfully engage and influence a broad range of individuals across businesses lines and key support functions

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC191498523

Posted On: Sep 03, 2021

Updated On: Oct 22, 2021