Change and Strategic Communications Manager B2B

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R118885


11 West 19th Street (22008), United States of America, New York, New York


Change and Strategic Communications Manager B2B


The Commercial Bank's B2B Payments Product team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The team is responsible for all of the payables, receivables, and liquidity products used by clients as well as associate-facing tools and operations and sales support.


The role of Change Management and Communications Manager within the B2B Solutions Product Excellence team will apply expertise in strategic marketing and communications to create and implement change management and deployment plans to maximize stakeholder engagement to drive faster adoption, greater utilization, and higher proficiency on the changes impacting associates in the organization.



Develop and deliver results-driven communication strategies and plans that help drive change communications efforts

Collaborate heavily to support stakeholders at all levels of the organization.

Follow a structured approach to change management

Communicate, persuade and/or influence internal and/or external customers at a high level such as senior leadership on matters of a technical and/or complex nature

Develop, implement, and continually assess quantitative and qualitative metrics to monitor the effectiveness and business impact of internal communications

Identify, build and maintain effective relationships with senior leaders, communicators for other businesses, HR partners, Corporate Affairs, and other key stakeholders

Develops and executes internal communication strategies/plans across communication channels, audiences, and client groups.

Implements change management communications. Serves as a point of contact for projects and requests.

Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.

Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

Leveraging problem solving and influencing skills to ensure project plans deliver on intent

Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

Building relationships and collaborating with key stakeholders to ensure delivery of commitments


Basic Qualifications:

Bachelor's Degree or military experience

At least 5 years of experience in Developing and implementing integrated communication strategies to drive organizational change

At Least 5 years of experience in Managing multiple projects

At least 5 years of experience in Managing communication channels to manage organizational change and create feedback loops between leaders and subordinates


Preferred Qualifications:

Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations

At least 10 Years of experience in Developing and implementing integrated communication strategies to drive organizational change and achieve measurable results based on business objectives.

At least 5 years of experience leading large scale and complex initiatives

At least 3 years of corporate strategy experience

Commercial banking experience

Advanced problem solving and influencing skills


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 839855

Posted On: Sep 02, 2021

Updated On: Sep 30, 2021