Principal ServiceNow Developer

at ICF in Dover, Delaware, United States

Job Description

We are open to supporting 100% remote work anywhere within the US.

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department, seeking a Principal ServiceNow Developer to support upcoming needs with our federal customers.

The Work

At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs support diverse customer mission areas. We build solutions that support citizen services – such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes – all using the ServiceNow platform. We also support new and novel employee services across our portfolio – such as improving employee’s access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.

The Team

CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real time collection of data, analysis, monitoring, and reporting, and to ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.


+ Formulate system scope and objectives.

+ Prepares detailed specifications for application builds.

+ Assist with user story creation and grooming.

+ Responsible for coding, testing, debugging and creating technical documentation.

+ Technical knowledge and responsibility of all phases of applications systems analysis and programming.

+ Understands the business or function for which application is designed.

+ Instructing, directing and checking the work of other technical team members.

+ Adept at developing front end portal, back-end console development.

+ Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, JSON.

+ Experience building scoped applications.

Required Skills

+ 3+ years’ experience developing on the ServiceNow platform.

+ 3+ years of IT application system experience in technology solution delivery.

+ 2+ years of experience with platform customization in relevant delivery platforms.

+ 2+ years of experience with custom application development including Custom Service Portal widget creation.

+ 2+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.

+ 2+ years of experience working and developing with JavaScript – HTML5, Jelly, jQuery and AngularJS.

+ 2+ year experience leading and mentoring Junior ServiceNow team members.

+ 2+ years experience implementing systems using the Agile/Scrum methodology.

+ Strong communicator and ability to work as part of a cohesive team.

+ US Citizenship required (required by federal government for this position).

+ Must be able to obtain Public Trust clearance.

Preferred Skills

+ Integration experience (SOAP, REST, and JSON as well as JDBC and file imports).

+ Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or Apigee.

+ Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.

+ Experience with rebuilding and refactoring legacy applications in ServiceNow a plus.

+ Experience conducting ServiceNow instance upgrades.

+ ServiceNow Developer Certification is strongly preferred.

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

DC Remote Office (DC99)Need help? We’re

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

Copy Link

Job Posting: JC191377685

Posted On: Sep 02, 2021

Updated On: Sep 25, 2021