Customer Service Engineer

at Worldwide Tech Services in Wilmington, Delaware, United States

Job Description

  1. Description Job Summary The Customer Service Engineer – is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities * Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. * Provide support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities. * Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet – established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines * Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair * Understands and follows all documented service operations policies and procedures. * Other duties or certifications may be assigned to meet business needs ## Requirements Education and Experience: * Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: * Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software and hardware systems * Understanding of ITIL methodologies * A+ certification is desired * May require additional customer-specific certifications or training as required Skills: * Excellence in communication and customer-facing skills * Strong oral, written and interpersonal skills * Ability to follow instructions and processes with minimal instruction * Ability to lift and or move various computer equipment up to 50 lbs. * Must own a basic repair kit Additional requirements may exist if offer of employment is extended Requisition Number: 21-0509 Post Date: 8/31/2021 Title: Customer Service Engineer Position Type: Full Time City: Wilmington State: DE Zip Code: 19808
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Job Posting: JC191367090

Posted On: Sep 02, 2021

Updated On: Sep 22, 2021