at ICF in Dover, Delaware, United States
We are open to supporting 100% remote work anywhere within the US.
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Sr. ServiceNow Business Analyst to support upcoming needs.The Team:
CMS Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real-time reporting and analytics to improve staff productivity, to identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, CMS would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design-based architecture and implementation support for CMS to leverage ServiceNow to improve the end-user experience, automate business processes, enable real-time collection of data, analysis, monitoring, and reporting, and ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist CMS to capture, rationalize, consolidate, migrate and modernize its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other CMS technology platforms; research, develop, and prototype new requirements.The Work
The qualified candidate will support requirements gathering efforts, lead scrum meetings, testing, and/or training for ServiceNow applications related to the ServiceNow Service Portal, ITSM, and/or HRSD.Position Responsibilities
The Agile Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which applications and solutions are developed. This position is within the context of an Agile team employing a Scrum development framework. The Business Analyst defines detailed stories and epics, with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitates meetings with client and internal technical and operational teams.
This position will be working directly with stakeholders, serve in both Business Analyst and Project Manager roles, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.
In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.Minimum Job Requirements:
+ Bachelor’s Degree
+ 5+ years experience as a Business Analyst in a fast-paced application development environment
+ 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
+ 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
+ US Citizenship or Green Card Holder (required due to federal contract requirements)
+ Must be able to obtain Public Trust clearance.Desired Skills:
+ 2+ years of experience with the ServiceNow Platform
+ Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.
+ Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and . Net) and approaches (such as modularity and SOA)
+ Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand
+ Good understanding of basic system technologies as they relate to the project deliverables
+ Ability to maintain project plans, resourcing schedules, and forecasted activities
+ Experience with business process mapping and the use of project management software
+ Ability to provide technical assistance and troubleshooting by effectively responding to inquiries
+ Experience thriving in ambiguous software development environments
+ Ability to work well under constantly changing deadlines and priorities
+ Experience with ServiceNow, Appian, or similar BPM software
+ Excellent oral and written communication skills
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF-together for tomorrow.
We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email firstname.lastname@example.org and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\English\unformattedESQA508c.pdf) .
Texas Remote Office (TX99)Need help? We’re here:ICFCareerCenter@icf.com
ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.