Utility Clerk

at BJ's Wholesale Club in Newark, Delaware, United States

Job Description


  • Job Summary

    Responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members. Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members. 


    Team Members:

    • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
    • We strive for flawless execution and hold ourselves accountable.   
    • Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. 
    • Ensure a safe and positive environment for our members and each other. 
    • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
    • Move with speed and agility in everything we do.
    • Innovate and adapt so we can move as fast as the world around us.
    • Maintain a friendly and positive attitude.


    • Deliver service excellence through all points of contact.  
    • Resolve and deescalate to address every member concern.
    • Ensure a safe and positive environment and experience for the members.
    • Daily commitment to GOLD Member Standards
      • Greet, Anticipate, Appreciate (GAA)
      • Fast, Friendly Full, Fresh, Clean

    Club Standards: Work as a team to deliver GOLD club standards daily.

    • Work with commitment and pride to deliver GOLD- Grand opening look daily
      • All items stocked and promotional plans executed
      • Maintain visible accurate signage
      • Clean and organized, inside and out

    Know your Business:

    • Understand how to access and read production and/or financial performance reporting for your department.
    • See the connection between consistent execution and the positive impact it can have on the business.


    Major Tasks, Responsibilities, and Key Accountabilities

    • Provides members with prompt and courteous service and assistance.  Maintains high standards of safety and sanitation for members and team members.
    • Responsible for maintaining the cleanliness of all areas of the club including the sales floor, offices, restrooms and the outdoor grounds and parking lot.
    • Gathers and returns carts and flatbeds from the parking lot to the club entrance. Removes any trash or debris from the parking lot, cart corrals, and exterior of the club.
    • Ensures that carts are well-stocked at the club entrance.
    • Verifies that all carts are in working order and clean. Removes carts that are not suitable for use.
    • Returns new and unused merchandise to the sales floor.
    • Performs maintenance and cleaning duties including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles and pulling pallets.
    • Maintains outdoor grounds of club property including cart corrals, sidewalks and outdoor trash receptacles.
    • Prioritizes maintenance and cleaning responsibilities across the club in an efficient manner.
    • Operates the floor scrubber, trash compactor and cardboard baler machines in a safe and efficient manner following established safety standards.
    • Restocks maintenance / cleaning supplies and ensures supply areas on the receiving dock and maintenance closets are clean, neat and organized.
    • Performs minor and routine building repairs and notifies management when major repairs may be required.
    • Maintains all club policies and procedures.
    • Performs other duties as assigned, including working in other departments as needed.
    • Regular, predictable, full attendance is an essential function of this job.



    • Must successfully complete required training and certification processes.
    • Prior maintenance or janitorial experience preferred, but not required.
    • Prior retail/wholesale experience preferred.
    • May be less than 18 years of age to perform parking lot cart functions. Must be over 18 to operate equipment and enter age restricted areas.    


    Environmental Job Conditions

    • Most of the time is spent moving about on hard surfaces. May frequently require bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.  
    • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.
    • Frequent exposure to company authorized cleaning agents.
    • Occasional exposure to paint and company authorized chemicals.
    • Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.
    • Frequently works both indoors and outdoors with regular exposure to outdoor weather conditions.
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Job Posting: 837875

Posted On: Aug 27, 2021

Updated On: Oct 12, 2021