Manager - Product Management, Managed Service Prov

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R112862


West Creek 7 (12077), United States of America, Richmond, Virginia


Manager - Product Management, Managed Service Provider


At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple - bring ingenuity, simplicityand humanity to an industry ripe for change. We are seeking a Manager, Product Management to join ourEnterprise SupplierManagement (ESM) Team. In ESM, we empower associates to deliver their best by cultivating aculture of inclusionand belonging, where varying perspectives and opinions are valued. We embrace each other'sdifferences andencourage all team members to lean into their talents and skills to deliver superior experiences forboth internal and external clients.


As a Manager, Product Management you will be responsible for the holistic relationship between Capital One, the Managed Service Provider (MSP), and various labor suppliers. The Product Manager is responsible for daily operations, enforcing Non-Associate Labor policies and procedures, and addressing customer needs. You will work closely with team members establishing and maintaining relationships with internal business customers and assigned suppliers. This role is essential in the delivery of key cost, risk, and performance management-related efforts for third-party relationships, in addition to identifying strategic opportunities for growth and/or greater return on investment.


If you enjoy connecting with others, collaborating on cross-functional teams and negotiating deals, we are looking forYOU. Come be a part of something special where you work with teams who appreciate your contributions and sharing your thoughts and ideas is encouraged.

As a Product Owner on our team, you would:

-Identify and clearly define who your customers are, and discover any differences between segments and groups of customers.

-Understand and describe the problems you're trying to solve for different segments, by learning directly from customers themselves, and collaborating with researchers, other product owners, business developers, and stakeholders.

-Prioritize by using your customer knowledge to guide and shape the conversation.

-Lead the creation of digital experiences using products that surprise and delight.

-Translate proposed solutions into well-written user stories, using Agile best practices to create a fully-developed product backlog with a future view of upcoming features for developers and other technical stakeholders.

-Work with developers to groom your product backlog in a way that all stakeholders can know what features to expect over what timeframe.

-Respond to unexpected developments--in the form of defects, priority shifts, corporate initiatives, and more--with concise direction on how to respond to those developments.

-Keep stakeholders constantly informed of your product--from executive roadmaps to customer needs, from bug fixes to release notes, and more--knowing what to communicate in the right way, at the right time, to the right people.What we are looking for:

-Experience in building and delivering great products

-Strong analytical mindset and ability to use data and logic to make compelling business cases

-Exceptional teamwork

-Experience leveraging user research and analysis to develop powerful product features for a differentiated product experience.

-Intellectually curious, inquisitive, and open minded

-Integrated thinkers and creative problem solvers

-Excellent and confident communicators, negotiators, and influencers

-Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts

-Track record of defining direction for teams, creating alignment, and being accountable for outcomes

-Fluid in adapting to and embracing change for themselves and with others

-Compelling executive communications and presentations

-Working understanding of design thinking


Note: Limited travel may be required.


Basic Qualifications:


Bachelor's Degree or Military experience


At least 3 years of experience in Relationship Management, Supplier Management, Project Management, or... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 837856

Posted On: Aug 27, 2021

Updated On: Oct 09, 2021