Manager, Business Information Services, CRM MDM &

at Incyte Corporation in Wilmington, Delaware, United States

Job Description

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value.

The Company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.

Job Summary (Primary function)

The Mgr, US Business Information Services- CRM, MDM & Application Support is part of the US Business Information Services group within Incyte's US Strategic Customer Engagement & Advanced Analytics team. It offers a unique opportunity to experience broad exposure through support of various departments within Incyte's US Business Unit. The incumbent will support, design, and drive the utility of key business processes, systems, and tools that enable the US Business to effectively execute its daily business and key initiatives. The incumbent will interface with key members of Incyte's stakeholder community and external partners to deliver business solutions in support of the US franchise. At times, the incumbent will also support some technical aspects of data integration, delivery, and reporting of business information across the US Business Unit.

The incumbent will be flexible and eager to embrace a continuous, aggressive learning curve, and must be self-motivated. The incumbent must be capable of supporting multiple projects in a fast paced, deadline-oriented cross-functional environment. Additionally, a strong customer-service orientation with strong oral and written communication skills are keys for success.

Essential Functions of the Job (Key responsibilities)

Hands-on management of a CRM system ( or similar platform) relating to enhancements and day-to-day support for the US Commercial and Medical Affairs teams.

Daily support and administration of the CRM system including basic development

Operational responsibility for daily data processing and inbound/outbound feed monitoring with the goal of ensuring business continuity, quality, and issue escalation and resolution.

Active participation in an established Customer Master (MDM) system including HCP and HCO resolutions, source file processing, and integration between MDM and other internal and external Incyte systems (dashboards and reports, external 3rd party data aggregators, CRM, Portals, etc.).

Function as a main point of contact for field inquiries and first-level support on all BIS internal and field-facing applications (Qlik dashboards, CRM, Roster, Portal, Okta, Mobile Locker) to help with troubleshooting and application navigation.

Train other department members as necessary, train new hire classes on field based systems as needed.

State & Federal Reporting: Work with Compliance, as needed, to prepare and deliver all state/federal required reports (monthly, quarterly and annually).

Actively contribute to the documentation and testing of operational processes, data integration points, and data service offerings in support of key customers.

Support Commercial Sales and Product Strategy, Medical Affairs, Compliance as projects or requirements dictate.

Gather project requirements, define business rules and determine overall impact of changes and development

Communicate and work with business subject matter experts and organizational leadership of varying levels.

Express technical and business concepts, ideas, opinions, and develop conclusions both orally and in writing.


Qualifications (Minimal acceptable level of education, work experience, and competency)

Bachelor's degree required

3+ years' experience in the pharmaceutical Commercial Operations space or relevant experience.

Previous core master data management and sale operations experience preferred.

Experience with Salesforce Automation/CRM platforms required.

Strong communication and interpersonal skills required.

Functional knowledge of databases and SQL a plus.

Strong working knowledge of Microsoft Office applications (Excel, Access, Word, PowerPoint).

Proven ability and experience in multi-tasking with a commitment to delivering results in tight timelines.

Innovative problem solving skills - quickly identify potential solutions while considering possible impacts to other individuals and/or systems across the US Business organization.

Able to work efficiently in a team oriented setting --... For full info follow application link.


We appreciate, celebrate, and thrive on one another’s differences and strengths and are proud to be an Equal Opportunity Employer. By valuing diversity of backgrounds and perspectives and prohibiting all forms of harassment, we are able to promote a collaborative and innovative work environment in which everybody can contribute to their fullest potential.        



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Job Posting: 836593

Posted On: Aug 24, 2021

Updated On: Sep 24, 2021