Home Equity Processor I (Remote)

at Citizens Bank in Dover, Delaware, United States

Job Description


+ Review submitted documentation to ensure compliance with bank requirements.

+ Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions.

+ Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems

+ Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.

+ Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).

+ Meet department productivity and quality standards within department turn-time standards.

+ The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications.

+ The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations.


The incumbent is required to meet department productivity and quality standards.

+ High School Graduate or equivalent

+ Minimum of 1 year mortgage processing experience Ability to handle high volume work in a fast-paced environment Self-starter and comfortable functioning as a team player Goal oriented and successful at meeting deadlines Excellent written/oral communication and interpersonal skills Outstanding organizational skills and strong attention to detail

Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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Job Posting: JC190551128

Posted On: Aug 21, 2021

Updated On: Oct 01, 2021