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AWM Change Mobilization-Content and Document Management, Pro

at JPMorgan Chase in Newark, Delaware, United States

Job Description

The AWM Ops Change Mobilization team partners with Operations, Technology and Business leadership to take the best of what we do, within and across LOBs, and drive deliberate cross-pollination across AWM Operations teams, promoting global process consistency and standards. We focus on evolving the organization’s capabilities to move from lower to higher-value added tasks, and creating agile processes, teams and infrastructure that enable differentiated client experiences and outcomes. We follow a hypothesis-driven, data-informed approach to identify opportunities and employ co-design principles to create effective, scalable, well controlled solutions. Those solutions seek to differentially equip our people and support their development as Operations professionals of the future. We serve the broader organization and maintain a service-oriented attitude in all that we do.

As a Content and Document Management Product Owner, you will become the leader responsible for maximizing the value of products developed by our various scrum teams. To achieve this, the ideal candidate will take on several roles, including business strategist, product designer, customer liaison, and project manager. You will become an integral part of the scrum teams you support. The job receives a high level of demand from business users, and you will drive the future state of your product, and the content it supports, for years to come.

Each day will be unique as a Content and Document Management Product Owner. One day you will need to access your deep well of product knowledge to present the team’s vision to stakeholders. The next day may find you rolling up your development sleeves to help the scrum team meet their sprint goals.

Responsibilities

- Support the product vision, goals and objectives, defines requirements, and prioritizes delivery in order to maximize the business value of the investment

- Support end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.

- Partner with Operations and Technology and drive teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.

- Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI’s are agreed, measured and tracked, © deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.

- Develop clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development

- Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, and control functions across lines of business.

- Embody true “customer-obsession” in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.

Qualifications

- 7-10 years of experience in product management or program management assisting in strategic or transformational change strongly preferred.

- Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business required.

- Ideally experience with Content and Document Management platforms.

- Experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities.

- Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals.

- Proven ability to execute via successful internal partnerships with other organizations – with the ability to influence people at all levels across a broad variety of job functions.

- Excellent leadership skills – of product, programs, projects, teams and/or employees.

- Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.

- Strong understanding of Agile development methodologies.

- Bachelor Degree or equivalent experience required.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC190028067

Posted On: Aug 15, 2021

Updated On: Nov 19, 2021