Inside Auto Appraiser

at Travelers in Dover, Delaware, United States

Job Description

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

Under direct supervision, this position has responsibility for reviewing estimates, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be predominately basic and some moderate physical damage coverages as it relates to damage assessment. This includes collision, property damage related to autos, rental and towing and some comprehensive; typically excludes fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position also has responsibility for complete claim handling (i.e. first notice of loss through resolution/settlement and payment process) on claims that meet specific criteria as defined by Auto Product guidelines. This subset of claims makes up approximately 15-20% of the total workload volume. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This job does not lead others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

Candidates are preferred to be near the following office locations: Richardson-TX Houston-TX, Orlando-Florida, Tampa-FL, Overland Park-KS, Alpharetta-GA.

Primary Job Duties & Responsibilities

+ Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow- through and meeting commitments to achieve optimal outcome on every file.

+ Reviews physical damage documents for appropriateness and any loss economic opportunities.

+ Negotiates with repair facilities on revisions to physical damage documents.

+ Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.

+ Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.

+ Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).

+ Effectively manages work assignments and track financial changes.

+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

+ This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.

+ This position may be required to perform the duties of an Outside Field Appraiser within an assigned outside territory on a temporary basis, as needed. This includes driving to perform physical vehicle inspections.

Minimum Qualifications

+ High School Degree or GED required.

+ A minimum of one year experience estimating auto damage required or successful completion of the Appraiser trainee program.

Education, Work Experience, & Knowledge

+ Prior experience with insurance carrier a plus.

+ Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction.

+ Valid Driver’s License

Job Specific Technical Skills & Competencies

+ Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.

+ Strong mathematical and negotiation skills

+ Demonstrated ownership attitude and customer centric response to all assigned tasks.

+ Strong teamwork skills

+ Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.

+ Commitment to continuous education.

+ Competency Levels:

+ Basic Analytical Thinking

+ Basic Judgment/Decision Making

+ Basic Communication

+ Intermediate Negotiation

+ Basic Insurance Contract Knowledge

+ Basic Principles of Investigation

+ Basic Value Determination

+ Basic Settlement Techniques

+ Intermediate Auto Technical

Environmental / Work Schedules / Other

+ Operates standard office equipment.

+ Requires extended periods of computer use.

+ Requires extended periods of sitting.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

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Job Posting: JC189937920

Posted On: Aug 13, 2021

Updated On: Nov 10, 2021