Senior Manager - Cloud Infrastructure Risk Oversight (Remote

at Citizens Bank in Dover, Delaware, United States

Job Description


The Senior Manager of Non-Financial Risk Oversight overall responsibility for independent oversight of Cloud related non-financial risks. This role is responsible for ensuring that the Cloud and infrastructure First Line of Defense functions appropriately manage the risks relative to the units’ business activities. This includes all aspects of material risk related to how the business develops, launches, sells, and processes products and services. This role ensures the First Line unit establishes an effective “end-to-end” risk management program including risk identification, assessment and quantification, aggregation, reporting, monitoring and control improvement for relevant product/capability groups. This role is focused on ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations, while supporting a credible, principle-based risk strategy. This position constitutes a key component within a team of skilled, engaged and customer-focused colleagues with a broad span of responsibilities. The role will be remote with some onsite presence required and must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Non-Financial Risk Program is effectively implemented. Primary responsibilities include:

+ Partner and collaborate for success with management, Risk, and Legal colleagues to ensure timely identification, mitigation, resolution and reporting/escalation of existing, emerging, and upstream risks and issues. Drive accountability, and work with business units to ensure a strong Risk and Compliance culture and control environment awareness. Serve as an independent advisor to the business unit and risk management; participate in business management, risk and strategy meetings and provide risk advice, update on risk developments and report on risk profile to respective Oversight Head.

+ Drive risk identification, assessment and quantification, aggregation reporting, monitoring and control improvement for product /capability groups and client and industry infrastructure. This includes ensuring the risk management framework, processes and practices executed comply with internal policy and US Regulatory requirements and expectations.

+ Provide day to day support to Non-Financial Risk leadership with knowledge and expertise on the appropriate implementation of Regulations, Rules and industry standards through procedures, other guidelines, and industry best practices. Provide regulatory expertise and solutions on complex risk and compliance issues based upon understanding of business unit’s activities and products. Advise and challenge the Business regarding issue and exposure identification, quantification, and action plan design to address the relevant risk.

+ Research and analyze risk trends and industry benchmarking to prepare for and monitor upstream risks and issues while reporting to executive management at Business Line Risk Committees, as appropriate, on effective mitigation strategies.

+ As a key individual contributor, drive engagement within the team to ensure the business unit remains current with risk frameworks in a well-controlled environment in tandem with CFG’s strategic goals as well as industry best practices. Demonstrate capabilities associated with stakeholder management, influence, motivation, and oversight to enable effective challenge to the Business Division(s). Take a proactive approach to advance teamwork, transparency, and accountability.

+ In tandem with other risk partners, as appropriate, develop and review Non-Financial Risk policies and business procedures, and new business initiatives to ensure a strong Non-Financial Risk control environment is adhered to as the business: develops, launches, sells and processes products and services. Establish and continuously improve upon framework implementation strategy with Business management, Business Unit risk management, and other Risk colleagues to ensure an open, adequate, and effective risk mitigation culture. Ensure appropriate exam outcomes through exam management protocols. Maintains strong relationships with the second line of defense, Internal Audit, and the Regulators.


Required Skills/Experience:

+ Candidates must have leadership experience managing or implementing applications or infrastructure in a Cloud, Agile, DevSecOps enterprise environment.

+ Preferred candidates will have specific hands on experience working with foundational cloud systems such as AWS and Azure; practice implementing cloud (PaaS, SaaS, IaaS) solutions securely and protecting data in a hybrid cloud model; and have a working knowledge of cloud resilience, DR testing of cloud implementations, AWS architecture principles and AWS Data Storage (Buckets, Objects, S3).

+ Proven ability to develop and maintain high impact relationships with management and senior executives

+ Expert knowledge of internal controls and risk assessment

+ Decisiveness and sound judgment on a consistent basis

+ Capacity to challenge status quo

+ Influencing and conflict resolution skills

+ Excellent business writing skills

+ Proven leadership and management skills in a professional environment

+ Proficient use of MS Word, MS Excel and PowerPoint and Visio

Education, Certifications and/or Other Professional Credentials:

+ Bachelor’s Degree Preferred

+ Master’s Degree Preferred

+ Certifications Preferred: AWS Certification, Cloudera Certified Professional, SaaS or DevOps, CCSP – Certified Cloud Security Professional, or other relevant certifications

Hours and Work Schedule Hours per Week: 40 Work Schedule: M-F This position is not available in Colorado


Why Work for Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Copy Link

Job Posting: JC189914552

Posted On: Aug 13, 2021

Updated On: Oct 24, 2021